Akshay Kalra
Auckland,New Zealand
Summary
I joined Assetwise NZ Limited (FAP) as a broker support and am currently working as an adviser after completing my New Zealand Certificate in Financial Services and getting my FSP license. I’m someone who enjoys communicating with people, adapting to new situations, and finding solutions when challenges come up. I have an entrepreneurial mindset and love working with others while continuing to grow my skills. I’m ready to contribute to a great team, make a positive impact, and take on new challenges.
Overview
6
6
years of professional experience
Work History
Mortgage Advisor
Assetwise NZ Ltd
Auckland
08.2025 - Current
- I gather and check clients' financial documents to understand their borrowing power and loan options.
- I do basic financial checks, like servicing and affordability calculations, to support loan decisions.
- I prepare and review mortgage applications to make sure everything is correct and complete.
- I coordinated with lenders to move applications forward, clear up any questions, and help get approvals on time.
- Guided clients through the end‑to‑end loan process, delivering timely updates and addressing concerns to improve satisfaction.
- I explained the mortgage process, products, and loan structures in simple terms so clients could make confident decisions. (client mentoring)
- I keep up with market updates and lender policy changes by attending weekly webinars and training sessions and reading lender policy updates.
- I made sure all client information was recorded properly and followed all compliance and internal procedures.
- I prepared fact finds, client summaries, Statements of Advice, and diary notes for the advisers and banks.
- I worked closely with senior advisers and admin teams to keep files organised and deliver a smooth client experience.
- I built positive relationships with clients, which led to word‑of‑mouth referrals and repeat business.
- I have handled five cases so far: three first‑home buyers (BNZ and Pepper Money), one refix (ANZ), and one home‑upgrade application (Westpac).
- Gained skills: client communication, lender communication, CRM data entry (following CCCFA rules), and preparing lender documents.
Business Specialist: Price and Tender
Reliance Utilities Limited
Auckland
11.2023 - 04.2025
- Price analysis: Ensuring price optimisation across the B2B book by executing systematic pricing changes for existing and new clients while taking into account the organisation's monetary interests.
- Reporting and decision: Synthesised and visualised performance reports such as price adjustments, sales performance, lead generation, and conversion data to help me make informed and calculated decisions when preparing pricing benchmarks.
- Liaising: Actively involved in many aspects of the business by liaising with all stakeholders, including the sales team, billing team, affiliated partners, customer service team, and our suppliers, to gain a deeper understanding of our clients and energy market trends.
- Training: Constantly trained international staff to support the New Zealand office, which will eventually cut the company's operating costs and processing time.
- Gained Skills: Numerical ability, Price procurement, Reporting & analysis and Data management
Business Consultant: Pre-Sales Operation
Reliance Utilities Limited
Auckland
03.2020 - 11.2023
- Pricing and documentation: Using Excel and Numbers, evaluate utility bills and project new power and gas prices for TOU and NTOU sites.
- New collaboration: Discussed and developed a new pricing partnership with suppliers and aided the National Sales and Operations Manager with the same.
- R&D: Conduct research to identify new business prospects in the power service sector in order to provide a comprehensive solution to present clients.
- Project management: Introduced technical solutions such as monday.com (CRM) and PandaDoc to optimise work management and lead generation.
- Develop dashboard: Visualised monthly and yearly sales reports by utilising the monday.com dashboard, as well as data capturing in Excel.
- Gained Skills: MS office suite, Customer and department liaison, workflow streamlining and Project management
Office Admin
Reliance Utilities Limited
Auckland
03.2020 - 09.2021
- Assisting: Assistant to national sales manager and director. Fulfilling day-to-day ad hoc tasks and responding to tender enquiries.
- Customer service: First point of contact for customer enquiries. Responding to post-sale concerns and grievances.
- Gained Skills: Personal assistance and Admin ad hoc
Education
Home Loans Mentorship Course - Finance
Newpark
Auckland, NZ10-2025
Certificate in Financial Advice - Finance
Massey University
Auckland, New Zealand01.2025
Monday.com core certificate - Work management badge, Workflow badge and implementation badge
Auckland, New Zealand
Auckland, New Zealand01.2024
Graduate Diploma in Business - Business
Auckland Institute of Studies
Auckland, New Zealand01.2018
Bachelor of Commerce Honours - Commerce
University of Delhi
New Delhi, India01.2014
Skills
- Microsoft 365 Suite
- Mac Numbers and Pages
- CRM systems (Zoho Adviser CRM, Mondaycom)
- Bank servicing calculators
- Client interviews, education, and relationship management
- Client data entry and document management
- Mortgage process coordination
- Preparation of statements of advice
- Preparation of diary notes for banks
- Awareness of the mortgage market and lending policies
- Attended mortgage mentorship
Hobbies and Interests
- Exploring entrepreneurial skills
- Travelling
- Cooking
- Music
- Geopolitical affairs
- Financial market investments
References
- Dhwanil Rao, +64 220368202, General Manager, Reliance Utilities
- Current available upon request
Community And Volunteer Experience
Auckland Institute of Studies, Auckland, Auckland, Pink Ribbon Breast Cancer Charity Event, 2018, Raising funds from students, teachers and the community. Did marketing campaigns, poster making and photoshoots for the event.
Timeline
Mortgage Advisor
Assetwise NZ Ltd
08.2025 - Current
Business Specialist: Price and Tender
Reliance Utilities Limited
11.2023 - 04.2025
Business Consultant: Pre-Sales Operation
Reliance Utilities Limited
03.2020 - 11.2023
Office Admin
Reliance Utilities Limited
03.2020 - 09.2021
Home Loans Mentorship Course - Finance
Newpark
Certificate in Financial Advice - Finance
Massey University
Monday.com core certificate - Work management badge, Workflow badge and implementation badge
Auckland, New Zealand
Graduate Diploma in Business - Business
Auckland Institute of Studies
Bachelor of Commerce Honours - Commerce
University of Delhi