Akshay Kumar
Russell Newzealand ,NTL
Summary
Experienced with operational management, staff supervision, and customer service excellence. Utilises strong interpersonal skills and strategic thinking to ensure smooth daily operations. Track record of effective problem-solving and maintaining high standards in dynamic settings.
Overview
9
9
years of professional experience
Work History
Food and Beverage Duty Manager
Butterfish Restaurant
Russell Newzealand
08.2024 - Current
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Developed detailed plans based on broad guidance and direction.
Asst Restaurant Manager
JW Marriott Chandigarh
Chandigarh, India
09.2023 - Current
- Managed a team of coffee shop employees, give direction and guidance to ensure high standards of service.
- Created an atmosphere where guests felt welcomed by providing friendly service that exceeded expectations.
- Scheduled and directed staff in daily work assignments.
- Monitored guest satisfaction through direct interaction with customers during their dining experience.
- Assist Restaurant Manager to ensure that the Food & Beverage operates successfully and in accordance with the given standards.
- Support enhancements in products and services to expand market share and retain loyal restaurant guests.
- Built guests relationship maintained all SOPs and P&P.
- Getting sponsor for the events and promotion, organize DJ and live performer to get better profit and become talk of the town.
- Trained team member on Guests Satisfaction, Audit and Survey.
- Track market trends to increase revenue through online apps.
- Regularly attend revenue meetings and plan for future revenue.
F&B Executive
JW Marriott Chandigarh
Chandigarh, India
03.2022 - 08.2023
- Managing the 180-cover coffee shop.
- Managing duty roster and allocations for the team.
- Responsible for CCG inventory.
- Responsible for guest invoice score in Medallia.
- Manage big events like New Years, Christmas Eve etc.
- Ensure that hotel brand standards and SOP's are consistently implemented by all the team members.
- Assist guests with table reservation and seating.
- Ensure guests are serviced within specified time.
- Check with guests for feedback on food and beverages.
- Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.
- Ensure the restaurant is always kept clean and organized.
F&B Supervisor
Trident Jaipur
Jaipur, India
09.2021 - 03.2022
- (Oberoi Group of Hotels)
- Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
- Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
- Supervised food presentation and plating to enhance visual appeal.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
F&B Associate
Trident Jaipur
Jaipur, India
03.2019 - 08.2021
- (Oberoi Group of Hotels)
F&B Associate
Golden Tulip Hotel Jaipur
Jaipur, India
07.2018 - 03.2019
F&B Operational Trainee
Park Inn by Radisson, New Delhi
New Delhi, India
11.2017 - 06.2018
Industrial Trainee
Radisson Blu, Amritsar
Amritsar, India
12.2016 - 05.2017
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
Education
B.Sc - Airlines Tourism Hospitality Management
Global Institute of Management
04.2017
Higher Secondary -
Himachal School Education Board
01.2014
10th Standard -
Himachal School Examination Board
01.2012
Skills
- F&B Service
- Building positive rapport with guests
- Team leading
- Assigning duties
- Supervising work
- Mis-en-place
- Restaurant layout
- Store requisition
- Up-selling
- Cross-selling
- Micros hospitality software
- Time management
- Team supervision
- Work planning and organization
Websites
Attributes
- Excellent communicator with a friendly personality
- Comfortable interacting with and helping guests
- Self-confident and motivated to take up challenging assignments
- Capable team player with strong interpersonal and communication skills
Introduction
Motivated and reliable F&B professional with 6 years of rich experience in the Hospitality industry with some of India's most recognised brands. Committed to and passionate about providing quality service of a high standard in all aspects of the service industry, consistently exceeding expectations through focussed work and constant learning.
Achievements And Awards
- Awarded Employee of the month 2 times at JW Marriott Chandigarh
- Certified department trainer at JW Marriott Chandigarh
- Appreciation for improving cleanliness and starting the actual procedures to be followed in a bar of a 5-star hotel, at the Trident Jaipur (Oberoi Group)
- Appreciation for consistent performance and maintaining the procedures bar standards and increasing the LQA scores, at the Trident Jaipur (Oberoi Group)
- Certificate of Academic Excellence for attaining 1st (Gold Medallist) position in the University, at Global Institute Amritsar
Personal Information
- Passport Number: R1792944
- Title:Food&Beverage Duty Manager
- Date of Birth: 12/27/96
- Marital Status: Single
Disclaimer
I hereby declare the above given information is correct and complete to the best of my knowledge and belief.
Timeline
Food and Beverage Duty Manager
Butterfish Restaurant
08.2024 - Current
Asst Restaurant Manager
JW Marriott Chandigarh
09.2023 - Current
F&B Executive
JW Marriott Chandigarh
03.2022 - 08.2023
F&B Supervisor
Trident Jaipur
09.2021 - 03.2022
F&B Associate
Trident Jaipur
03.2019 - 08.2021
F&B Associate
Golden Tulip Hotel Jaipur
07.2018 - 03.2019
F&B Operational Trainee
Park Inn by Radisson, New Delhi
11.2017 - 06.2018
Industrial Trainee
Radisson Blu, Amritsar
12.2016 - 05.2017
B.Sc - Airlines Tourism Hospitality Management
Global Institute of Management
Higher Secondary -
Himachal School Education Board
10th Standard -
Himachal School Examination Board