Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Community And Volunteer Experience
Projects
Timeline
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Akshay Panwar

Christchurch,New Zealand

Summary

A resourceful individual looking forward to maximize skills, quality assurance and program development.

Overview

7
7
years of professional experience

Work History

Technical Consultant

Harcourts
, Christchurch
11.2022 - Current
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked with cross-functional teams to achieve goals.
  • Recognized by management for providing exceptional support.
  • Monitored customer feedback to ensure high levels of satisfaction.
  • Documented customer complaints and inquiries for use in technical documentation and bug tracking.
  • Worked with internal teams to deliver accurate information to customers and service accounts.
  • Provided CRM support and Microsoft 365 admin including email setups and maintenance.

Technical Support Representative

Verifone (Eftpos NZ)
, Wellington
05.2021 - 10.2022
  • Providing Level-1 troubleshooting support to merchants for Eftpos machines and POS solutions
  • Reporting any outage to level-2 or Escalation
  • Keeping up to date information about the product of the company and its competitors
  • Logging all the calls correctly to record the problems and provide appropriate solution
  • Working closely with other departments to provide better support to the merchants.
  • Monitored customer feedback to ensure high levels of satisfaction.
  • Developed training materials and procedures or trained users in proper use of hardware or software.
  • Handled customer service issues by providing guidance or escalating for advanced support.

Sales and Marketing Representative

Professional Sales Ltd.
, Wellington
12.2019 - 03.2021
  • Promoting the product
  • Selling power and broadband deals to the customers
  • Keeping up to date information about the product of the company and its competitors
  • Achieving the weekly sales target.
  • Greeted and assisted customers to foster positive experiences.

Customer Service Associate

Amazon
India
06.2018 - 06.2019
  • Worked as part of a dedicated Customer Service team providing a high level of customer support and after sale service
  • Understanding and Solving customer’s queries related to Amazon
  • Managing a team of 15 as Subject Matter Expert
  • Sharing feedbacks of the team’s performance during Team Skips and Meetings.
  • Addressed inquiries, resolved customer issues, and managed customer relations.

Digital Marketing Intern

Better Thinking Solutions
India
06.2017 - 07.2017
  • Creating web presence of the organization
  • Generating sales leads through the medium of internet
  • Promoting the Off-site 'millioncenters.com' on various social platforms
  • Writing blogs for the website on different blog pages.

Education

Master of Global Management - Business Management

Victoria University of Wellington
Wellington, NZ
01-2020

Bachelor of Business Administration - Business Administration And Management

Maharaja Surajmal Institute
India
01-2018

Senior Secondary - Commerce

New Green Field School
India
01-2015

Skills

  • Management
  • Initiative
  • Communication
  • Teamwork
  • User Training
  • Helpdesk Administration
  • Technical Guidance

Accomplishments

  • Golden Award for the month of July 2018 at Amazon
  • Silver Award for the month of August 2018 at Amazon
  • Golden Award for the month of September 2018 at Amazon

Community And Volunteer Experience

  • Volunteered for Food Truck Festival 'Horn Ok Please' organised by SoDelhi
  • Served food in various temples.
  • Visited my nearest old age home 'Vardaan' every Sunday to take care of the elders.

Projects

Detailed study on Health Insurance and its future prospects in India Project report on Online Means of Brand Promotion Worked on a Consultancy project for Totum, a New Zealand based risk and compliance management company for its product and market development in Australia X-Culture project- Worked with a group of students from different cultures around the globe to solve problems of a real-world client company.

Timeline

Technical Consultant

Harcourts
11.2022 - Current

Technical Support Representative

Verifone (Eftpos NZ)
05.2021 - 10.2022

Sales and Marketing Representative

Professional Sales Ltd.
12.2019 - 03.2021

Customer Service Associate

Amazon
06.2018 - 06.2019

Digital Marketing Intern

Better Thinking Solutions
06.2017 - 07.2017

Master of Global Management - Business Management

Victoria University of Wellington

Bachelor of Business Administration - Business Administration And Management

Maharaja Surajmal Institute

Senior Secondary - Commerce

New Green Field School

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Akshay Panwar