Akshay Panwar
Christchurch,New Zealand
Summary
A resourceful individual looking forward to maximize skills, quality assurance and program development.
Overview
7
7
years of professional experience
Work History
Technical Consultant
Harcourts
, Christchurch
2022.11 - Current
- Maintained updated knowledge through continuing education and advanced training.
- Worked with cross-functional teams to achieve goals.
- Recognized by management for providing exceptional support.
- Monitored customer feedback to ensure high levels of satisfaction.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Provided CRM support and Microsoft 365 admin including email setups and maintenance.
Technical Support Representative
Verifone (Eftpos NZ)
, Wellington
2021.05 - 2022.10
- Providing Level-1 troubleshooting support to merchants for Eftpos machines and POS solutions
- Reporting any outage to level-2 or Escalation
- Keeping up to date information about the product of the company and its competitors
- Logging all the calls correctly to record the problems and provide appropriate solution
- Working closely with other departments to provide better support to the merchants.
- Monitored customer feedback to ensure high levels of satisfaction.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Handled customer service issues by providing guidance or escalating for advanced support.
Sales and Marketing Representative
Professional Sales Ltd.
, Wellington
2019.12 - 2021.03
- Promoting the product
- Selling power and broadband deals to the customers
- Keeping up to date information about the product of the company and its competitors
- Achieving the weekly sales target.
- Greeted and assisted customers to foster positive experiences.
Customer Service Associate
Amazon
India
2018.06 - 2019.06
- Worked as part of a dedicated Customer Service team providing a high level of customer support and after sale service
- Understanding and Solving customer’s queries related to Amazon
- Managing a team of 15 as Subject Matter Expert
- Sharing feedbacks of the team’s performance during Team Skips and Meetings.
- Addressed inquiries, resolved customer issues, and managed customer relations.
Digital Marketing Intern
Better Thinking Solutions
India
2017.06 - 2017.07
- Creating web presence of the organization
- Generating sales leads through the medium of internet
- Promoting the Off-site 'millioncenters.com' on various social platforms
- Writing blogs for the website on different blog pages.
Education
Master of Global Management - Business Management
Victoria University of Wellington
Wellington, NZ2020-01
Bachelor of Business Administration - Business Administration And Management
Maharaja Surajmal Institute
India2018-01
Senior Secondary - Commerce
New Green Field School
India2015-01
Skills
- Management
- Initiative
- Communication
- Teamwork
- User Training
- Helpdesk Administration
- Technical Guidance
Accomplishments
- Golden Award for the month of July 2018 at Amazon
- Silver Award for the month of August 2018 at Amazon
- Golden Award for the month of September 2018 at Amazon
Community And Volunteer Experience
- Volunteered for Food Truck Festival 'Horn Ok Please' organised by SoDelhi
- Served food in various temples.
- Visited my nearest old age home 'Vardaan' every Sunday to take care of the elders.
Projects
Detailed study on Health Insurance and its future prospects in India Project report on Online Means of Brand Promotion Worked on a Consultancy project for Totum, a New Zealand based risk and compliance management company for its product and market development in Australia X-Culture project- Worked with a group of students from different cultures around the globe to solve problems of a real-world client company.
Timeline
Technical Consultant
Harcourts
2022.11 - Current
Technical Support Representative
Verifone (Eftpos NZ)
2021.05 - 2022.10
Sales and Marketing Representative
Professional Sales Ltd.
2019.12 - 2021.03
Customer Service Associate
Amazon
2018.06 - 2019.06
Digital Marketing Intern
Better Thinking Solutions
2017.06 - 2017.07
Master of Global Management - Business Management
Victoria University of Wellington
Bachelor of Business Administration - Business Administration And Management
Maharaja Surajmal Institute
Senior Secondary - Commerce
New Green Field School