Aishwarya Subedi
Customer Service Representative
Christchurch,CAN
Summary
Enthusiastic personnel eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of operation and management. Motivated to learn, grow and excel in customer service. Passionate about promoting lasting customer satisfaction by delivering top-notch and unparalleled support.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Representative
BP Connect
11.2020 - 08.2022
- Serve customers and thoroughly explaining to their queries.
- Recommend products
- Attend to customer calls.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Respond to customer requests regarding different services.
- Do product merchandising.
- Taking care of hygiene while preparing food and making coffees.
- Supported promotional plans by updating signage with price changes.
- Presented, rotated and date-checked products to maintain company freshness standards.
IT Support Engineer
Cyclone Computers
Christchurch, CAN
08.2022 - Current
-Helping customer with IT issues via call or onsite
-Used ticketing systems to manage and process support actions and requests.
-Monitored systems in operation and quickly troubleshot errors.
Education
BSc. (Hons) Computer Networking And IT Security -
Islington College - London Metropolitan University
Kathmandu, Nepal 10.2015 - 06.2018
Post Graduate Diploma in Computing - Computing
Unitec Institute of Technology
New Zealand 07.2021 - Current
Skills
Attention to Detail
Ability to Multitask
Good Organisation Quick learner
Flexible adapting new things Positive Can-do attitude
Customer Service and assistance
Team management
Verbal and written communication
Sales expertise Stocking and replenishing
References
References can be provided on request
Timeline
IT Support Engineer
Cyclone Computers
08.2022 - Current
Post Graduate Diploma in Computing - Computing
Unitec Institute of Technology
07.2021 - Current
Customer Service Representative
BP Connect
11.2020 - 08.2022
BSc. (Hons) Computer Networking And IT Security -
Islington College - London Metropolitan University
10.2015 - 06.2018