VISHAKHA SODHA
Opaheke,Papakura
Summary
PERSONAL STATEMENT Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Services Representative
BP
10.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Masters in Science -
Kanoria PG Girls Collage
Jaipur, India07.2019
Bachelors in Science -
Motherland Public School
Jaipur, India06.2016
Skills
- Relationship Building
- Communication
- Teamwork
- Self-management
- Willingness to learn
- Customer Relations
- Good Work Ethic
- Reliable & Trustworthy
- People Skills
- Friendly, Positive Attitude
- Problem-solving abilities
- Customer Service
- Active Listening
- Critical Thinking
Reference
Can provide on request
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Customer Services Representative
BP
10.2022 - Current
Masters in Science -
Kanoria PG Girls Collage
Bachelors in Science -
Motherland Public School
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