AKSHAY KARNAKAR
Hamilton,New Zealand
Summary
Dynamic Merchandise Supervisor at Woolworths Group with a proven track record in team leadership and problem-solving. Successfully implemented cross-training initiatives, enhancing productivity and fostering collaboration. Skilled in data analysis and compliance, driving sales through innovative promotions while ensuring a safe work environment. Passionate about mentoring and developing talent.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Merchandise Supervisor
Woolworths Group
Hamilton, New Zealand
08.2024 - Current
- Implemented cross-training initiatives within the department, improving overall productivity levels among team members.
- Collaborated with store management to create enticing promotions that boosted sales in the meat department.
- Mentored junior staff members, fostering a positive work environment and promoting teamwork within the department.
- Developed strong relationships with vendors, ensuring timely deliveries and consistent product availability.
- Ensured compliance with all food safety regulations and company policies to maintain a safe work environment.
- Complied with food safety, hygiene and sanitation regulations for safe food preparation.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Store manager
Bal Brothers Private Ltd
Hamilton, New Zealand
07.2023 - 08.2024
- Managed daily operations to ensure the smooth functioning of the store, maintaining a clean, safe environment for customers and employees
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback
- Maximised sales by creating innovative visual merchandising displays and store layouts
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility
- Maintained proper product levels and inventory controls for merchandise and organised the backroom to facilitate effective ordering and stock rotation
Online Retail Specialist
Pak n Save
Hamilton, New Zealand
03.2023 - 03.2024
- Processing of Online orders, record and temperature checks with stores Online policies and operational procedures within a timely manner
- Resolving customer queries about payment and product prototypes
- Multitasking about Order fulfilment
- Managed inventory for optimal stock levels and efficient merchandise presentation.
Sales Operations Team Leader
Invideo
Hamilton, New Zealand
05.2022 - 08.2023
- Oversee end-to-end service and delivery management for a global client base
- Manage a team of 10 professionals to ensure efficient functioning of sales and customer service for existing and potential customers
- Provide coaching and development to sales representatives, facilitating their professional growth and enhancing team performance
- Create and maintain End-of-Day (EOD) sales sheets and revenue metrics to track and analyse sales performance and revenue generation
- Implement new strategies to optimise sales processes, resulting in improved outcomes and increased sales
- Whitesheep Technologies Pvt Ltd, India
Senior Process Analyst
Tata Consultancy Services Ltd
Mumbai, India
10.2017 - 04.2022
- Worked with an Australian telecom client(NBN), troubleshooting in live environments
- Responsible for planning, migrating, and maintaining network components to optimise network efficiency
- Qualified for various technology-based trainings, including FTTN, FTTB, and FTTP
- Assign work to team members based on priority and conduct quality checks before delivering to clients
- Implement new strategies for cost saving and overall expansion of the business
Senior customer and technical Expert
Convergys Pvt Limited
India, India
05.2016 - 10.2017
- Worked on tickets and inbound calls related to the activation and deactivation of PSTN and ADSL services for a major Australian telco
- Acknowledged the tickets within an SLA of 15 minutes
- Validated the tickets by checking the due date
- Actioned the tickets by completing the provisioning and de- provisioning services like PSTN and ADSL
- Handled Australian customer queries regarding their Telecom services and products
- Worked in the environment of a ticketing and inbound call to provision and de-provision customer service
Education
Master of Business Management -
The University of Waikato
Hamilton, New Zealand03.2024
Bachelor of Management studies -
Mumbai University
Mumbai, India03.2016
Skills
- Problem solving
- Team leadership and management
- Query resolution
- Microsoft Office proficiency
- Training and development
- Task orientation
- Time management
- Independent work capability
- Collaboration skills
- High productivity
Certification
- Microsoft Office Specialist (MOS) Certification
- CPR/AED Certification
- First Aid Certification
- Forklift Operator Certification
- Licence Controller Qualification
- Duty Manager Certificate
Accomplishments
- Employee of the Month, 01/25
- Employee of the Month, 12/25
Awards And Acknowledgements
- Best sales performer of 2023, Invideo
- Subject Matter Expert, Tata Consultancy Services
- Productivity and Time management Training
Timeline
Merchandise Supervisor
Woolworths Group
08.2024 - Current
Store manager
Bal Brothers Private Ltd
07.2023 - 08.2024
Online Retail Specialist
Pak n Save
03.2023 - 03.2024
Sales Operations Team Leader
Invideo
05.2022 - 08.2023
Senior Process Analyst
Tata Consultancy Services Ltd
10.2017 - 04.2022
Senior customer and technical Expert
Convergys Pvt Limited
05.2016 - 10.2017
Master of Business Management -
The University of Waikato
Bachelor of Management studies -
Mumbai University