Akshita Dogra
Summary
With a background in delivering exceptional customer service and administrative support, excellence is demonstrated in various tasks such as calendar management, scheduling, data entry, and database administration. Throughout the career, there's a display of excellent communication skills, meticulous planning, and effective prioritization. Proficiency is evident in drafting reports, managing mail, and updating tracking spreadsheets. Moreover, leadership abilities shine through in streamlining workflow to optimize personnel strengths, ensuring efficient office operations. A proven track record exists in scheduling meetings, coordinating travel, managing expense reports, and transcribing minutes, all contributing to a cohesive and productive work environment.
Overview
10
10
years of professional experience
Work History
Front Office Administrative Assistant
Deepsouth Technology -Web & App Development Agency
11.2021 - 09.2023
- Streamlined communication for management by reviewing correspondence, arranging conference calls, and preparing meeting materials.
- Coordinated events logistics including venue selection, catering arrangements, invitations distribution, registration tracking, facilitating equipment setup for successful company functions.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted in increasing sales leads through diligent customer service and timely follow-up on inquiries.
- Developed positive relationships with clients through attentive service during initial contact points like reception desk interactions or telephone call handling.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
Retail Assistant
Bargin Chemist
04.2019 - 02.2020
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Used POS system to process sales, returns, online orders and gift card activations.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked with loss prevention in monitoring shopper behavior.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
Waitress
Smart India
03.2014 - 01.2019
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Retail Assistant
Life pharmacy
07.2018 - 12.2018
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Education
Bachelor of Science -
University of Otago
Dunedin, NZ11.2021
High School Diploma -
Mount Maunganui College
Mount Maunganui 12.2018
Skills
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Tech-Savvy
- Computer Skills
- Customer relations and communications
- Inventory Management
- Proofreading
- Fast learner
- Document Preparation
- Verbal Communication
- Workflow Optimization
- Social Media and Promotions
Timeline
Front Office Administrative Assistant
Deepsouth Technology -Web & App Development Agency
11.2021 - 09.2023
Retail Assistant
Bargin Chemist
04.2019 - 02.2020
Retail Assistant
Life pharmacy
07.2018 - 12.2018
Waitress
Smart India
03.2014 - 01.2019
Bachelor of Science -
University of Otago
High School Diploma -
Mount Maunganui College
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