Akuila Kula
National Park
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
24
24
years of professional experience
Work History
General Manager
Pipers Ski Lodge
12.2022 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
General Manager
Nanuya Island Resort
06.2018 - 12.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and implemented strategies to increase sales and profitability.
General Manager
Viwa Island Resort
11.2015 - 05.2018
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Formulated policies and procedures to streamline operations.
F & B Manager & Assistant General Manager
Turtle Island Resort
05.2015 - 11.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Resort Manager
Nanuya Island Resort
11.2013 - 05.2015
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Oversaw day-to-day operations of 12-room hotel with staff of 30 employees.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Implemented successful strategies to increase customer satisfaction.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Booked large groups for weddings and other events, providing best available room rates.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
Restaurant Manager
Lulu's Cafe, Restaurant & Bar
08.2013 - 11.2013
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Correctly calculated inventory and ordered appropriate supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maximized quality assurance by completing frequent line checks.
Aircrew Rostering Cordinator
Fiji Airways Limited
02.2011 - 08.2013
- Worked flexible hours across night, weekend and holiday shifts.
- Construct most cost effective, productive, legal & law compliant rosters for aircrew (Tech Crew & Cabin Crew)
- Manage manpower justification/recruitment for crew to meet schedule & forecast demands
- Coordinate all recurrent training for all our crew
- Liaise/deal with local & international hotels
- Approve/Resource Charter requests
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Operations Controller
Fiji Airways
08.2010 - 08.2011
- Monitor the daily movement of all Fiji Airways aircrafts and aircrew
- Vehicle of communication for the company during disruptions
- Put together recovery plan to return schedules to normal in a disruptions
- Resource schedules on a daily basis
Logistics Officer
Air Pacific Limited
08.2008 - 08.2010
- Monitor the daily movement of all Fiji Airways aircrafts and aircrew
- Vehicle of communication for the company during disruptions
- Put together recovery plan to return schedules to normal in a disruptions
- Resource schedules on a daily basis
Flight Attendant
Air Pacific/Fiji Airways
01.2003 - 08.2008
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Answered passenger questions and provided solutions to issues arising during flights.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Relayed updates and information to passengers after confirming key details with pilot.
- Used excellent customer service skills in addressing passengers' needs.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Welcomed passengers aboard and provided overview of safety procedures.
- Assisted passengers in boarding and deplaning aircraft.
- Answered passengers' questions about flight, aircraft and destination.
- Advised passengers of flight regulations to maximize safety and security.
Classroom Teacher
Ministry Of Education
01.2000 - 12.2003
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
- Collaborated with parents, administrators and counselors to develop improvement plans for struggling students.
- Established and enforced rules of behavior to drive social development and maintain positive interactions.
- Drove student learning by establishing clear classroom plans and group objectives, as well as actionable strategies to achieve each goal.
- Planned lessons, activities and trips to cover all required course material.
- Administered quizzes and tests to assess student understanding of material.
- Developed and distributed study guides to reinforce lecture details and help students with test preparation.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Incorporated multiple types of teaching strategies into classroom.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Registered student progress and attendance on database to enable tracking history and maintain accurate records.
- Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
- Boosted cultural awareness by incorporating children's literature from world cultures.
Education
Bachelor of Arts - Business Administration And Management
University of The South Pacific
Suva, Fiji Islands03.2009
Diploma of Education - Education
Fiji National University
Fiji Islands12.1999
Skills
- Client Account Management
- Safety Assurance
- Staff Training
- Economic Analysis
- Staff Development
- Sales Team Development
- Employee Scheduling
- Verbal and Written Communication
- Profit and Loss Accountability
- Regulatory Affairs
- Team Training
- Problem Resolution
- Networking Abilities
- Human Resources Leadership
- Operations Management
- Administrative Skills
- Team Leadership
- Budgeting and Cost Control
- Inventory Control
- Analytical Skills
- Training and Development
- Organizational Restructure and Change
- Budgeting and Cost Control Strategies
- Communication Skills
- Purchasing and Planning
- Event Management
- Performance Evaluations
- Time Management
- Staff Motivation
- Coaching and Mentoring
- Staff Management
- Client Relations
- Customer Experience
- Supervision and Training
- Resource Optimization
- Succession Planning
- Negotiation
- Staffing
Timeline
General Manager
Pipers Ski Lodge
12.2022 - Current
General Manager
Nanuya Island Resort
06.2018 - 12.2022
General Manager
Viwa Island Resort
11.2015 - 05.2018
F & B Manager & Assistant General Manager
Turtle Island Resort
05.2015 - 11.2015
Resort Manager
Nanuya Island Resort
11.2013 - 05.2015
Restaurant Manager
Lulu's Cafe, Restaurant & Bar
08.2013 - 11.2013
Aircrew Rostering Cordinator
Fiji Airways Limited
02.2011 - 08.2013
Operations Controller
Fiji Airways
08.2010 - 08.2011
Logistics Officer
Air Pacific Limited
08.2008 - 08.2010
Flight Attendant
Air Pacific/Fiji Airways
01.2003 - 08.2008
Classroom Teacher
Ministry Of Education
01.2000 - 12.2003
Bachelor of Arts - Business Administration And Management
University of The South Pacific
Diploma of Education - Education
Fiji National University
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