Alana Galloway 06/12/2007
Hunua
Summary
Dynamic and results-driven Waitress Trainer at John Hill Estate, recognized for enhancing customer satisfaction through exceptional service and effective communication. Leveraged food safety awareness and team motivation to elevate training standards, resulting in improved staff performance and increased revenue through strategic upselling. Committed to maintaining high-quality dining experiences.
Overview
3
3
years of professional experience
Work History
Waitress Trainer
John Hill Estate
04.2023 - Current
- Trained new staff on menu knowledge and service standards.
- Stock take of all beverages throughout the winery.
- Setting up of the restaurant so it is ready for service
- Taking orders and looking after large groups for company functions
- Setting up payments for customers.
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
- Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
- Recognized for exemplary training skills by management, resulting in increased responsibilities and involvement in onboarding new employees.
- Maximized revenue potential by effectively suggesting daily specials or promotions to customers based on their preferences or dietary restrictions.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Established and maintained quality control standards.
Education
High School Diploma -
Howick College
Howick, NZ11-2025
Skills
- Team motivation
- Body language awareness
- Food safety awareness
- Table management
- Kitchen communication
- Food running skills
- Waiting tables
- Food allergy safety
- Personal grooming
Timeline
Waitress Trainer
John Hill Estate
04.2023 - Current
High School Diploma -
Howick College