Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Timeline
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Alana Gilchrist

Alana Gilchrist

Sommerfield,Christchurch

Summary

I consider myself honest, people orientated, and dedicated person.

I enjoy working with people from all walks of life and thrive on achieving high levels of customer satisfaction and pride myself on exemplary customer service and team collaboration.

Overview

9
9
years of professional experience
1
1
Certification

Work History

RETAIL MANAGER

Pharmacy@Ferrymead
Ferrymead, Christchurch
01.2023 - Current
  • Managed shop floor operations, delegated responsibilities to the team, and handled store inventory orders
  • Fostered positive relationships with customers, resulting in a reputation for outstanding service and a loyal client base
  • Resolved customer complaints in a timely manner with a focus on satisfaction
  • Developed and maintained positive relationships with sales representatives to effectively manage the procurement process, including purchasing goods and creating invoices within the company's data system.
  • Control of shop stock holding/stock takes
  • Daily open/close of shop including end of day till settlement
  • Ensured consistent growth of shop.
  • Designed and maintained visually appealing store displays

RETAIL MANAGER

Life Pharmacy Merivale
Merivale, Christchurch
01.2021 - 01.2023
  • Maintained the overall appearance and functionality of the shop floor, ensuring a consistently pleasant shopping experience.
  • Organized staff and delegated responsibilities, assisted with inventory management including inwards goods, facilitated ear piercings for customers, collaborated with health sector representatives.
  • Oversaw reporting to head office, facilitated staff training, and maintained store compliance through effective merchandising.
  • Working closely with the business manager and dispensary manager building a successful store.

CLINIQUE COUNTER MANAGER

Life Pharmacy Merivale
Merivale, Christchurch
01.2019 - 01.2021
  • Customer Service and sales
  • Managed operations of the beauty counter including mid-month and end-of-month inventory ordering
  • Achieved stock control targets by consistently meeting personal goals and monthly figures
  • Eventing, full face make ups, facials
  • General pharmacy over the counter work, ear piercing and fragrance sales.

CLINIQUE COUNTER MANAGER

Life Pharmacy The Palms/Clinique NZ
Shirley, Christchurch
01.2016 - 01.2017
  • Customer service and sales
  • Running the counter on daily basis, managing stock release and import control productivity, personal sales targets, counter targets, product exhibitions, make up services and facial treatments
  • All round pharmacy retail, ear piercing O.T.C, passports photos perfume counter.

Education

Corran for girls

Orewa college

Takapuna normal intermediate

Skills

  • Strong customer service skills
  • Client retention and loyalty
  • Works well autonomously
  • Works well as part of a team
  • Excellent organisational and planning skills
  • Works well under pressure
  • Open to learning new systems and procedures
  • Able to use initiative
  • Strong professional image
  • Can do attitude and calm composure

Certification

  • THE ACADEMY OF FILM AND TELEVISION MAKE UP NZ Make up artistry diploma 2005 As part of this course it covered a multitude of make up techniques ranging from theatrical, glamour, evening and day applications as well as body care and special affects make up.
  • THE HART FOUNDATION NZ
    Basic life support training 1999
    Course intended to learn life support training which included learning the technique of CPR.
  • WINTERS SCHOOL OF HAIRDRESSING NZ
    Hairdressing diploma 1998
    This course educated us on all aspects of hairdressing, maintenance and care with completion of this training it would place me at an intermediate level in this field.
  • STAR HAIRDRESSING COURSE NZ
    Basic hairdresser course 1995
  • IMPRESSIONS CUSTOMER SERVICES NZ
    Customer service course training 1995
    This course included communication and interpersonal and customer services skills, telephone an techniques services and adding value.
    This was a 4 day full time course covering the industry ethics and etiquette as well as design and wardrobe.

Licenses

  • Drivers, New Zealand, Full, Australia, Full
  • Passport, Australian

Accomplishments

  • THE HEN CO & THE STAG CO
    Sales and marketing 2009-2012
    Employed as casual contractor to an upcoming agency assisting in marketing enlisting suppliers and their products.
  • NITRO MODELS NZ
    Make up and hairstylist 2006- 2007
    Employed as casual contractor make up artist and hairstylist to a busy promotion agency for their promotional models for television commercials, music videos and photo shoot.
  • NZ TOP MODEL
    Make up and hairstylist 2006
    Employed as a freelance contractor make up artist and hairstylist. This was my first assignment since finishing my qualifications.

Affiliations

  • BMX
  • Skateboarding
  • Snowboarding
  • Running/Gym
  • Retail Therapy

Timeline

RETAIL MANAGER

Pharmacy@Ferrymead
01.2023 - Current

RETAIL MANAGER

Life Pharmacy Merivale
01.2021 - 01.2023

CLINIQUE COUNTER MANAGER

Life Pharmacy Merivale
01.2019 - 01.2021

CLINIQUE COUNTER MANAGER

Life Pharmacy The Palms/Clinique NZ
01.2016 - 01.2017

Corran for girls

Orewa college

Takapuna normal intermediate
Alana Gilchrist