Alana Le Cren
Christchurch,CAN
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
3
3
years of professional experience
Work History
Retail Sales Assistant
JB Hi-Fi
Christchurch Airport, Christchurch
08.2023 - Current
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Demonstrated knowledge of store policies regarding payments, returns, and exchanges.
Retail Team Member
Amelia Duty Free
Christchurch Airport, Christchurch
09.2022 - 08.2023
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Maintained cleanliness of the store by organizing displays and cleaning up after customers.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Drove sales by effectively upselling and cross-selling products to maximize profitability.
Retail Team Member
The Warehouse
South City, Christchurch
09.2020 - 09.2022
- Stocked shelves with merchandise and ensured that items were properly priced and labeled.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Assisted customers with product selection, payment, and returns.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
High School Diploma -
Linwood College
Christchurch11-2020
Skills
- Visual Merchandising
- Goal-Oriented
- Cash Register Operation
- Stock Management
- Sales Expertise
- Store Maintenance
- Opening and Closing Procedures
- Punctuality
Accomplishments
- NCEA Level Two Retail Service Award- completing customer service tasks with accuracy and effiency.
References
- Karen Hewison - Former Team Leader - Aelia Duty Free - 027 544 5805
- Christeen Hawkey-Lomas - Former Assistant Store Manager - Aelia Duty Free - 027 285 5779
Timeline
Retail Sales Assistant
JB Hi-Fi
08.2023 - Current
Retail Team Member
Amelia Duty Free
09.2022 - 08.2023
Retail Team Member
The Warehouse
09.2020 - 09.2022
High School Diploma -
Linwood College
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