ALANA LE CREN
Rolleston,CAN
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. To seek and maintain a full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills. An organised and dependable candidate successful at managing multiple priorities with a positive attitude. And willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
SALES CO-ORDINATOR
JB HI-FI
04.2024 - Current
- Co-Ordinating the Christchurch JB Airport Sales team, working with JB Airport Management and Duty Free Management Teams.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
RETAIL SALES PERSON
JB HI-FI
07.2023 - 04.2024
- Boosted customer satisfaction by providing personalized recommendations and assistance with product selections.
- Enhanced store appearance by maintaining attractive merchandise displays and ensuring a clean, welcoming environment for customers.
- Minimized loss by diligently monitoring inventory levels and promptly addressing discrepancies.
- Collaborated with team members to achieve daily sales goals and deliver exceptional customer service experiences.
RETAIL SALES PERSON
AELIA DUTY FREE
09.2022 - 07.2023
- Enhanced store appearance by maintaining attractive merchandise displays and ensuring a clean, welcoming environment for customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
ONLINE FULFILMENT, NIGHTFILL
THE WAREHOUSE
09.2020 - 09.2022
- Streamlined stocking process for increased efficiency, following company guidelines and procedures.
- Supported management in executing seasonal resets and promotional displays for optimal product visibility.
- Consistently met or exceeded productivity goals while ensuring compliance with safety guidelines.
- Promoted a positive shopping environment through friendly interactions with customers and providing efficient assistance when needed.
Education
NCEA LEVEL THREE -
LINWOOD COLLEGE
Christchurch11.2020
Skills
- Customer Communication
- Goals and performance
- Positive Attitude
- Computer Skills
- Cash Handling
- Problem Solving
References
- KAREN HEWISON - FORMER TEAM LEADER AELIA DUTY FREE - 027 544 5805
- CHRISTEEN HAWKEY-LOMAS - ASSISTANT STORE MANAGER AELIA DUTY FREE - 027 285 5779
Certification
Workplace First Aid Training - March 2024
Timeline
SALES CO-ORDINATOR
JB HI-FI
04.2024 - Current
RETAIL SALES PERSON
JB HI-FI
07.2023 - 04.2024
RETAIL SALES PERSON
AELIA DUTY FREE
09.2022 - 07.2023
ONLINE FULFILMENT, NIGHTFILL
THE WAREHOUSE
09.2020 - 09.2022
NCEA LEVEL THREE -
LINWOOD COLLEGE
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