Alanah Earnshaw
Wainuiomata,Wellington
Summary
Adimistration Superstar and innovative Bookings Coordinator with a proven track record in problem-solving and staff training at Habit Health. Demonstrates exceptional organizational skills and a flair for creative innovation, ensuring smooth operations and service excellence. Excelled in client management and scheduling, leveraging strong communication and a positive attitude to enhance team performance and client satisfaction.
I am excited to transfer my skills and experience to a stimulating environment to exceed all expectations given.
Overview
21
21
years of professional experience
Work History
Bookings Coordinator
Habit Health
Petone, New Zealand
02.2019 - Current
- 2IC to the nationwide Bookings Team Leader
- Managing an extremely high-volume Inbox, allocating all incoming work out to our team
- Staff Training – I train all new members who join our team
- Problem Solving, I take on the tricky requests and sort them out directly
- Designing/ Implementing new processes to keep our service consistent as our demand and workload expands
- Contacting clients to arrange their booking/ Emailing quotes to clients
- Self-Motivation and Time Management
- Meeting and greeting clients
- Arranging 80 Nurses schedules nationwide, forecasting for future leave and other training days
- I currently use four customized computer programmes within the Business, as well as the standard Office Suite (Outlook, Teams, Word, Excel etc)
Owner/Operator
Makeup by Alanah
Wellington, New Zealand
02.2011 - 02.2019
- Self employed as a fully mobile Hair and Makeup Artist
- Managing potential and confirmed clients
- Makeup Artistry
- Hair Styling
- Self-Motivation and Time Management
- Design and Upkeep of websites and marketing tools
- Product research
- Stock Control
Counter Manager - Napoleon Perdis
Farmers Trading Co. Ltd
Lower Hutt, New Zealand
12.2003 - 02.2011
- My position as Counter Manager gave me valued experience within a team environment
- I was awarded New Zealand Counter Manager of the year 2009
- Stock Control
- Customer Service
- Managing Staff
- Planning and reaching KPI's
- Makeup Artistry
Education
Certificate in Cosmetology Level 2 - Cosmetology
Wellington Institute of Technology
Wellington, NZ12-2002
Skills
- Great Sense of Humor - A day without laughter is a day wasted
- Positive Attitude - I have the natural ability to see and sprinkle positivity in the majority of situations presented
- Patience and Communication - I pride myself with the patience, tolerance and handling of difficult characters I have encountered within my time working in Office, retail and being self-employed My ability to adapt to the company that surrounds me has proven to be an asset
- Creative Innovation - Thinking outside the box/square/hexagon is my top and favourite skill I can adapt and enhance using my vision after careful observations and planning
- Strong Organization - Some might call it OCD - I prefer Perfection Being Organized and up to date with admin and housekeeping allows me to explode with creativity This is paramount for systems to run successfully, smoothly and evolve accordingly
References
Available Upon Request
Hobbies and Interests
- Home Renovations!
- Anything creative!
- Learning different skills!
- Interior Design
- Dogs!
Affiliations
· Home Renovations
· Anything creative
· Learning different skills
· Interior Design
· Dogs
References
References available upon request.
Timeline
Bookings Coordinator
Habit Health
02.2019 - Current
Owner/Operator
Makeup by Alanah
02.2011 - 02.2019
Counter Manager - Napoleon Perdis
Farmers Trading Co. Ltd
12.2003 - 02.2011
Certificate in Cosmetology Level 2 - Cosmetology
Wellington Institute of Technology
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