Alanis-Jade Allanson
Newtown,WGN
Summary
Empathetic and highly organised professional with a Bachelor of Arts in Psychology and extensive experience in client service and administration. Approaches interactions with professionalism and care, adapting communication to individual needs. Known for managing sensitive information confidently and supporting diverse clients in fast-paced environments. Actively seeking opportunities to gain hands-on experience in client-focused roles.
Overview
11
11
years of professional experience
Work History
Senior Receptionist/Administrator
McClellan Grimmer Edgar Optometrists
Wellington CBD
01.2019 - Current
- Serve as the first point of contact for clients, providing a welcoming and professional environment.
- Manage appointment scheduling, client communications, and sensitive health information with discretion.
- Process payments, handle invoicing, and follow up on accounts accurately.
- Assist with basic vision testing, and prepare equipment for optometrists.
- Manage digital communications, including client recalls, reminders, and social media engagement.
- Resolve client inquiries promptly to ensure a positive experience.
- Coordinate with colleagues to streamline workflows and improve office efficiency.
- Train new staff and contribute to a calm, organised, and people-focused workplace.
Key Holder (Fixed Term)
Pop up sauna
Wellington CBD
07.2018 - 12.2018
- Opened and closed the facility independently; ensured all safety protocols were followed.
- Supported client check-ins and responded to health-related inquiries.
- Maintained a clean, welcoming space with high hygiene standards.
Optical Assistant
Specsavers
Lower Hutt
05.2016 - 06.2018
- Assisted clients with pre-exam procedures and frame selections tailored to individual needs.
- Supported patients in comprehending prescriptions and making informed health decisions.
- Processed payments efficiently while maintaining accurate client records.
- Delivered empathetic service to a diverse clientele, enhancing overall patient experience.
Deli Assistant
Pak'nSave
Upper Hutt
07.2015 - 03.2016
- Provided friendly, efficient service in a fast-paced food environment
- Maintained food safety and hygiene standards
Children's Host (Fixed Term)
Upper Hutt City Library
Upper Hutt
02.2015 - 06.2015
- Designed and executed engaging children's programs, including music and storytime sessions.
- Created inclusive spaces fostering support for children and families.
- Developed promotional materials to enhance community outreach efforts.
Education
Bachelor of Arts - Psychology
Te Herenga Waka—Victoria University of Wellington
03-2025
Heretaunga College
NCEA Levels 1,2,3 And University Entrance
Upper Hutt, NZ12.2014
Skills
- Building and maintaining strong client relationships
- Coordinating appointments and managing schedules efficiently
- Accurate documentation and record keeping
- Communicating with empathy and clarity
- Providing practical problem-solving and support
- Proficient in Microsoft Office and digital tools
- Collaborating effectively within diverse teams
- Demonstrating cultural awareness and inclusivity
References
References available upon request.
Timeline
Senior Receptionist/Administrator
McClellan Grimmer Edgar Optometrists
01.2019 - Current
Key Holder (Fixed Term)
Pop up sauna
07.2018 - 12.2018
Optical Assistant
Specsavers
05.2016 - 06.2018
Deli Assistant
Pak'nSave
07.2015 - 03.2016
Children's Host (Fixed Term)
Upper Hutt City Library
02.2015 - 06.2015
Bachelor of Arts - Psychology
Te Herenga Waka—Victoria University of Wellington
Heretaunga College
NCEA Levels 1,2,3 And University Entrance