Alannah Sherman
Hastings,HKB
Summary
Versatile and dedicated, I leveraged my exceptional customer service and nail art techniques after qualifying by being self employed, enhancing client satisfaction and loyalty. My adeptness in time management and sanitation procedures across roles, notably at Tania Mortimer Cleaning, underscores my ability to meet employer needs while fostering positive relationships and maintaining high hygiene standards.
I thoroughly enjoy customer service and building relationships with my customer, co workers and all walks of life in general.
I have a friendly and outgoing personality.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Nail Technician
Self Employment
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Offered advice and recommended products to improve and maintain nails.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
Babysitter
Amy McPake
01.2024 - 10.2024
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Communicated with parents regarding children's progress and development, raising any issues.
- Planned fun outings and educational activities to keep children entertained.
Air Bnb Cleaner
Tania Mortimer Cleaning
01.2022 - 11.2023
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
Labourer
Taradale Production Engineers
01.2011 - 11.2013
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
Checkout Operator
Hastings City New World
01.2008 - 12.2011
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Actively listened to customer needs, recommending appropriate products or services when necessary.
- Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
FOH Team Member
Various Cafes and Restaurants
01.2005 - 12.2009
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
- Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
Education
Level 1 And 2 Ncea -
Karamu High School
Hastings, HKBNail Technician And Spray Tan - Nails And Spray Tanning
Magpie Beauty
Auckland, AUK09.2020
Skills
- Customer service
- Nail extensions
- Time management
- Nail art techniques
- Gel application
- Sanitation procedures
- Relationship building
- Hygiene practices
- Customer service
- Money handling
- Efficient
- Positive
- Team player
Certification
Full drivers liscence
Referee's
Denise Withers - 0273784966
Tania mortimer - 021382284
Amy Mcpake - 0273858357
Timeline
Babysitter
Amy McPake
01.2024 - 10.2024
Air Bnb Cleaner
Tania Mortimer Cleaning
01.2022 - 11.2023
Labourer
Taradale Production Engineers
01.2011 - 11.2013
Checkout Operator
Hastings City New World
01.2008 - 12.2011
FOH Team Member
Various Cafes and Restaurants
01.2005 - 12.2009
Nail Technician
Self Employment
Level 1 And 2 Ncea -
Karamu High School
Nail Technician And Spray Tan - Nails And Spray Tanning
Magpie Beauty
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