Alannah Robertson
Wellington,WGN
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Certified Personal Trainer offers 10 years of experience guiding diverse clients to successfully achieve health and wellness goals. Results-oriented and adaptable with passion for designing training and nutrition plans to maximize performance, improve endurance and increase overall wellbeing. Strategic thinker with exceptional health and wellness expertise.
Overview
11
11
years of professional experience
Work History
LRPT - Coach and Nutrionist
LRPT
09.2021 - Current
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Educated clients on the importance of proper nutrition and provided guidance for making healthier food choices.
- Monitored client progress and adjusted nutrition plans as needed, ensuring optimal results and satisfaction.
- Conducted nutritional assessments and identified areas for improvement, resulting in better health outcomes for clients.
Customer Service Representative
Accuro Health Insurance
01.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Assistant Manager
9 Round Kickboxing Fitness
Wellington CBD, Wellington
08.2017 - 07.2018
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Trained clients during strength training, cardio vascular exercise and stretching.
- Evaluated performance of program participants and instructed proper techniques to assist with skill development.
- Coordinated training and instruction of participants in basic boxing techniques and physical training regimens.
Personal Trainer
ShapeShape - Self Employed
Masterton, WGN
12.2016 - 08.2017
- Taught participants to maximize exertion and results with exercise routines.
- Treated injured students with basic first aid and reiterated safety standards to prevent recurrence.
- Educated customers on preventive care, nutrition, fitness, stress management and ergonomics.
- Minimized injury risks by advising clients about form and proper clothing.
- Maintained cleanliness of group fitness room, mirrors, floor and fitness equipment.
- Encouraged participation and increased enjoyment with fun routines and music accompaniment.
- Informed clients about nutrition, lifestyle issues, and weight control.
- Trained 8-10 clients per day
Personal Trainer / Group Fitness Instructor
CLM
Masterton , Masterton
02.2015 - 12.2016
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Designed specific workout systems for individual clients based on performance ability.
- Educated customers through creative presentations about health and personal benefits of services.
- Drove client retention, managing daily classes and individual sessions.
- Organized files and created new system for personal fitness plans, records and contracts.
- Met health education and wellness objectives with implementation of new training programs.
- Built customer loyalty by smoothly executing training initiatives.
- Educated club members about relationship between nutrition and fitness.
- Enhanced client experience by maintaining motivational and supportive culture.
- Established classes to effectively match skill and learning levels of all participants.
- Managed group fitness classes of up to 30 members.
Personal Trainer/Certified Group Fitness Instructor
Configure Express Women's Gym
Palmerston North , Palmerston North
02.2014 - 02.2015
- Designed specific workout systems for individual clients based on performance ability.
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Trained clients during strength training, cardio vascular exercise and stretching.
- Developed organization systems for personal fitness plans, records and contracts.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Achieved improvements for clients by designing optimal wellness plans and organizing schedules to promote consistency.
- Recruited new participants each month with expertise in relationship-building and personal training.
- Built customer loyalty by smoothly executing training initiatives.
- Increased membership enrollment by using innovative sales and promotional techniques.
- Served as point of reference for fitness expertise within club.
- Promoted total wellbeing by encouraging students to improve nutrition, weight control and lifestyle.
- Maintained cleanliness of group fitness room, mirrors, floor and fitness equipment.
- Treated injuries and physical distress with immediate care and coordinated more advanced support for critical issues.
Education
Bachelor of Science - Sport And Exercise Prescription
Massey University
Palmerston North, MWT12.2016
Skills
- Employee performance evaluations
- Staff Supervision
- Staff Management
- Retail store relationships
- Personal training and coaching
- Exercise Program Design
- Exercise Programs
- Group Fitness
- Weight management
- Pilates Instructor
- Biomechanics knowledge
Hobbies
Sports
Fitness
Hiking
Baking
Certification
Advance Nutrition Science ( Certified Nutritionist)- Women's Fitness academy
Timeline
LRPT - Coach and Nutrionist
LRPT
09.2021 - Current
Customer Service Representative
Accuro Health Insurance
01.2020 - Current
Assistant Manager
9 Round Kickboxing Fitness
08.2017 - 07.2018
Personal Trainer
ShapeShape - Self Employed
12.2016 - 08.2017
Personal Trainer / Group Fitness Instructor
CLM
02.2015 - 12.2016
Personal Trainer/Certified Group Fitness Instructor
Configure Express Women's Gym
02.2014 - 02.2015
Bachelor of Science - Sport And Exercise Prescription
Massey University
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