Albert E Traill
Henderson,AUK
Summary
Proven leader with a track record of enhancing event reputations and fostering long-term partnerships at Creative New Zealand and Air New Zealand. Excelled in strategic planning, operations management, and building high-performing teams. Achieved significant cost savings and improved customer service satisfaction through innovative solutions and effective people management. Dedicated hospitality/customer service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Director - Melanesian Festival Aotearoa
Creative New Zealand
Auckland, New Zealand
10.2022 - Current
- Attracted renowned artists and performers through effective talent booking strategies, enhancing the event''s reputation as a premier destination for entertainment.
- Created detailed event schedules and timelines, ensuring a smooth flow of activities and performances throughout the festival duration.
- Generated positive media coverage through skillful public relations efforts and fostering strong relationships with journalists.
- Optimized budget allocation, reducing unnecessary expenses while maintaining high-quality event production values.
- Implemented comprehensive waste management programs reducing the environmental footprint of large-scale events.
- Implemented safety protocols to ensure a secure environment for all festival attendees, staff, and performers.
- Coordinated logistics including transportation services for artists, equipment rentals, site layouts, ensuring seamless execution of multi-day events.
- Increased community engagement by incorporating educational workshops and interactive activities within the festival program.
- Collaborated with local government authorities to secure permits in a timely manner for smooth festival operations.
- Secured sponsorships from key industry partners to help fund festival operations and enhance event offerings.
- Increased overall event efficiency by streamlining communication channels and improving coordination among team members.
- Evaluated post-festival feedback surveys for continuous improvement of future events based on attendee insights and preferences.
- Developed volunteer recruitment initiatives that resulted in a dedicated team of enthusiastic helpers during the festival period.
- Expanded vendor relations, resulting in a diverse array of food, beverage, and merchandise options for attendees.
- Trained and supervised event staff to complete tasks on time.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Developed creative themes for events and created related activities to engage attendees.
- Utilized social media to promote events and increase attendance.
- Developed detailed event reports, documenting all aspects of each event.
- Monitored and controlled event expenditures to meet budgets.
- Analyzed event costs to identify areas of improvement and cost savings.
- Developed and distributed event surveys to gather feedback and assess event success.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Inflight Services Manager
AIR NEW ZEALAND LTD
Auckland, New Zealand
06.2010 - Current
- Developed strong relationships with key clients, ensuring long-term partnerships and repeat business opportunities.
- Introduced process improvements that led to faster resolution times for customer issues without sacrificing quality or attention to detail.
- Implemented best practices in workflow management to ensure timely completion of tasks without compromising quality or client satisfaction levels.
- Analyzed performance metrics to identify areas for improvement, leading to more effective resource allocation and better overall results.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained records of service transactions and customer feedback for future reference.
- Resolved customer complaints in professional and timely manner.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Education
Indigenous Leadership Training
Indigenous Growth Ltd
Auckland, NZ03.2021
Bachelor of Arts - Political Science And Government
Brigham Young University Hawaii
Laie, Hawaii, USA06.2006
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Budget Management
- Cost analysis and savings
- Operations Oversight
- Effective leader
- Decision-Making
- Teamwork and Collaboration
- Media Relations
- Corporate Social Responsibility
Gardening, Cooking, Travel, Teaching Fijian Language & Culture
Connecting with the Vanua through gardening and conservation projects is vital to mental and spiritual well-being. I love learning to cook new dishes, spending time with family and travelling to new places meeting new people and culture. My passion is history and teaching Vosa Vakaviti and Meke Vakaviti.
Timeline
Director - Melanesian Festival Aotearoa
Creative New Zealand
10.2022 - Current
Inflight Services Manager
AIR NEW ZEALAND LTD
06.2010 - Current
Indigenous Leadership Training
Indigenous Growth Ltd
Bachelor of Arts - Political Science And Government
Brigham Young University Hawaii