Summary
Overview
Work History
Education
Skills
Certification
Languages
Volunteering
Timeline
Alec Te'o

Alec Te'o

New Plymouth,New Zealand

Summary

Dynamic leader with a proven track record at C3 Pacific, enhancing community engagement and congregation growth through strategic planning and innovative outreach. Skilled in pastoral counseling and organizational leadership, adept at fostering partnerships and mentoring volunteers. Demonstrates exceptional communication and public speaking abilities, driving results and service excellence across sectors.

Overview

15
15
years of professional experience

Work History

Lead Pastor

C3 Pacific
06.2019 - Current
  • Oversee administration and management of all areas of ministry.
  • Enhanced congregation growth by implementing innovative outreach programs and community engagement initiatives.
  • Developed partnerships with local organizations to increase community impact and expand outreach efforts.
  • Recruited trained, and mentored volunteer leaders to assist in various ministries, enhancing overall effectiveness.
  • Assisted families during times of crisis by providing compassionate pastoral care, prayer support, and guidance.
  • Oversaw financial management for the church, ensuring responsible stewardship of resources and budget allocation.
  • Empowered youth within the congregation through targeted programming designed to encourage spiritual growth and leadership development.
  • Coordinated and spearheaded programs to increase church members' service throughout community.
  • Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.

Service Management, Assets and Change Lead

New Plymouth District Council
03.2019 - 01.2020
  • Maintain user and customer satisfaction by promoting the benefits of IT Services and ensuring the fast and effective delivery of those services to the business.
  • Responsible for; Incident Management, Request Fulfilment, Change Management, Problem Management, End User Training, Event Management, Service Improvement.
  • Enhanced operational efficiency through continuous improvement initiatives and root cause analysis.

Service Delivery Team Coordinator

New Plymouth District Council
11.2016 - 03.2019
  • Responsible for both 1st & 2nd tier support teams.
  • Managing both daily operations and the professional growth of IT analysts.
  • Responsible for Incident Management, Change Management, Problem Management, and Service Delivery.
  • Developed strong relationships with cross-functional teams, facilitating collaborative efforts towards shared goals.
  • Trained, motivated and guided on-boarding members.

Incident Management Specialist

ASB Technology & Operations
02.2010 - 06.2016
  • Developed comprehensive incident reports for ASB stakeholders, providing valuable insights into root causes and recommended corrective actions.
  • Maintained a comprehensive knowledge of emerging threats and trends in Incident Management, applying insights to continually refine organizational processes.
  • Trained new team members on incident management procedures, ensuring consistent application of best practices across the organization.
  • Identified trends in recurring incidents, proactively addressing underlying issues to prevent future occurrences.

Service Delivery Specialist

ASB Technology & Operations
11.2009 - 08.2010
  • Sovereign Insurance Service Delivery Specialist for ASB Technology.
  • Created comprehensive reports on service delivery performance metrics, presenting findings to senior management for strategic decision-making purposes.
  • Oversaw the development of customized solutions for clients, working closely with technical teams to address unique requirements.

Education

High School Diploma -

Scots College, Wellington, NZ
12.1994

High School Diploma -

Massey High School, Auckland, NZ
12.1992

Skills

  • Pastoral counselling
  • Strategic Planning
  • Excellent Communication
  • Vision Casting
  • Community Service
  • Organizational Leadership
  • Public Speaking
  • Volunteer Management

Certification

  • 2018 - ITIL Intermediate Certificate in IT Operational Support
  • 2017 - Apple Certified Support Professional 10.12
  • 2017 - Apple Certified Associate - Mac Integration 10.12
  • 2008 - ITIL V3 Foundation Certificate - APM Group ISEB - AKL
  • 2007 - Group Policies - Microsoft NZ
  • 2006 - Certificate in Computing - Northland Polytechnic
  • 2005 - Certificate for Computer Technician - NZSE - AKL

Languages

Samoan
Limited Working

Volunteering

Blind Foundation

  • Volunteer driver for New Plymouth Blind Foundation.
  • Volunteer Support for Recreational Activities.
  • Volunteer Collector for Blind Appeal Week.

Cancer Society of New Zealand

  • Volunteer driver for Round the Mount Cycle for Cancer Appeal.

Timeline

Lead Pastor - C3 Pacific
06.2019 - Current
Service Management, Assets and Change Lead - New Plymouth District Council
03.2019 - 01.2020
Service Delivery Team Coordinator - New Plymouth District Council
11.2016 - 03.2019
Incident Management Specialist - ASB Technology & Operations
02.2010 - 06.2016
Service Delivery Specialist - ASB Technology & Operations
11.2009 - 08.2010
Scots College - High School Diploma,
Massey High School - High School Diploma,

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Alec Te'o