Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alefa Seleni

Christchurch,New Zealand

Summary

Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.

Overview

24
24
years of professional experience

Work History

Customer Service/Call Centre

Avon Framing Supplies
2 Gloucester Park Road, Onehunga, Auckland.
10.2007 - Current
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Mastery of customer service management systems and databases.
  • Evaluated consumer reports on a monthly basis.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Prepared reports and communication for senior management and clients.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Resolved problems, improved operations and provided exceptional service.

Administration/Customer Service

Avon Framing Supplies
2 Gloucester Park Road, Onehunga, Auckland
01.2008 - 08.2011
  • Collated components for assembly.
  • Responsible for achieving production requirements.
  • Ensured that all health and safety guidelines were followed.
  • Made sure that products were produced on time and are of good quality.
  • Monitored product standards and quality-control programs.

Corporate Receptionist

Carich Computer Training
Christchurch City, Christchurch
04.1999 - 10.2001
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.

Education

High School Diploma - undefined

Marian College
1999

Skills

  • Adheres to customer service procedures
  • Skilled in call center operations
  • Customer interface expertise
  • Persuasive speaker
  • Excellent time management skills
  • Effective problem solver
  • Customer-focused
  • High-quality customer service

Timeline

Administration/Customer Service

Avon Framing Supplies
01.2008 - 08.2011

Customer Service/Call Centre

Avon Framing Supplies
10.2007 - Current

Corporate Receptionist

Carich Computer Training
04.1999 - 10.2001

High School Diploma - undefined

Marian College

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Alefa Seleni