Aleighya Rose Finau
28C Tairere Cres
Summary
A humble friendly employee seeking a position that requires a dedicated, young and enthusiastic employee. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Cabin Crew Member
Jet Star Airways
02.2024 - Current
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
- Supported smooth meal service operations by accurately taking orders from passengers, serving meals efficiently while accommodating dietary restrictions or allergies upon request.
- Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
- Played a key role in achieving company-wide safety goals by participating in regular drills and maintaining up-to-date knowledge on emergency procedures.
- Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
- Maximized passenger comfort by attending to individual requests, adjusting cabin temperature, and distributing blankets or pillows as needed.
Retail Assistant
Aelia Duty Free
09.2022 - 12.2023
- Face to face customer handling, cashier, online order controller, fragrance, alcohol and cosmetics assistant
- Opening and closing stocking and maintaining store
- Maintained tidy and organized store environment to comply with cleanliness standards
- Greeted customers, helped locate merchandise, and suggested suitable options
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Used POS system to process sales, returns, online orders, and gift card activations
- Balanced and organized cash register by handling cash, counting change, and storing coupons
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance
- Actively engaged customers to provide general assistance and information on store merchandise
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
- Worked closely with shift manager to solve problems and handle customer concerns
- Ability to work apart of a team
- Ability to understand and carry out oral and written instructions and request clarification when needed
- Commitment and Dedication: willing to learn and provide ongoing contribution and commitment with everything that I do
Christmas Casual Retail Assistant
Kmart
10.2021 - 01.2022
- Click & collect information/help operator, on the floor customer service care
- Stock and clean whilst on the clock
- Maintaining Clean Work Areas
- Register Opening and Closing
- Retail Industry Knowledge
- Retail Operations
- Food Safety Guidelines
- Closing Procedures
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Managed returns, exchanges and refunds in accordance with store policy
- Answered customer questions about sizing, accessories, and merchandise care
- Engaged with customers to build rapport and loyalty
- Available Nights, Weekends and Holidays
- Bagging Items
- Team Cooperation
- Dressing Room Assistance
- Positive Customer Engagement
- Sales Assistance
- Issue Refunds
- Stock Management
- Provided positive first impressions to welcome existing, new, and potential customers
- POS Transactions
- Store Organization
- Sales Presentation
Part Time
MacDonalds
08.2018 - 09.2019
- Cashier, food preparation, cleaning, stock taking and drive through
- Took orders, prepared meals, and collected payments
- Worked front counter, drive-thru and other areas
- Worked well with teammates and accepted coaching from management team
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction
- Collaborated with team members to complete orders
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness
- Greeted customers promptly and took orders to keep flow of traffic moving
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods
- Store Opening
- Item Ticketing and Pricing
- Returns and Exchanges
- Meeting Sales Goals
- Active Listening Skills
Education
Alfriston College - NCEA levels: 1,2,3
01.2020
MIT Nursing Level 4
01-2016
Skills
- Effective Communication Skills
- Leadership skills
- Practical skills
- Ability to work as part of a team
- Ability to understand and carry out oral and written instructions
- Commitment and Dedication
- Honest and Reliable
- Trustworthy
- Independent
- Creative
- Confident
- Determined
- Shipment Processing
- Cash Counting
- Building Customer Loyalty
- Adaptable and Flexible
- Retail Industry Knowledge
- Retail Operations
- Food Safety Guidelines
- Closing Procedures
- Team Cooperation
- Positive Customer Engagement
- Sales Assistance
- Stock Management
- Active Listening Skills
- Customer assistance
- Reliability and punctuality
- Equipment monitoring
- Cultural sensitivity
- Initiative-taking
- Safety awareness
- Complaint handling
- Assertiveness
- Food and beverage service
- Multilingual proficiency
- Relationship management
- Employee interaction
- Compliance and regulations
- Disability services
- Passenger assistance
- Grooming and personal hygiene
Qualifitcations
- First Aid Certificate
- Restricted License
- NCEA levels: 1,2,3
Accomplishments
- Rugby league (Marlins)
- Rugby union (Counties Manukau under 18's secondary school)
- Counties Manukau Under 15's
- Rugby 7's (Counties Manukau Under 15's) (Captain for Alfriston College Under 15's)
Timeline
Cabin Crew Member
Jet Star Airways
02.2024 - Current
Retail Assistant
Aelia Duty Free
09.2022 - 12.2023
Christmas Casual Retail Assistant
Kmart
10.2021 - 01.2022
Part Time
MacDonalds
08.2018 - 09.2019
Alfriston College - NCEA levels: 1,2,3
MIT Nursing Level 4
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