Aleisha Sharland
Tauranga,BOP
Summary
Adept at elevating customer experiences, I honed my barista and leadership skills at Queenstown Bakery, mastering espresso preparation and latte artistry while efficiently managing inventory. My adaptability and conflict resolution abilities ensured high satisfaction, training teams to excel in fast-paced environments. Achievements include consistently high customer satisfaction scores, showcasing my commitment to excellence and team development.
Overview
3
3
years of professional experience
Work History
Lead Barista
Queenstown Bakery
02.2023 - 10.2024
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Maintained clean and organized workspaces, adhering to health and safety standards.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Packaged bagels, muffins and other food items for customer purchase.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned special recipe items and seasonal offerings to best meet customer needs.
Barista
Airespresso
07.2022 - 02.2023
Barista FOH
Coffee Club Cafe
05.2021 - 06.2022
Education
No Degree -
Wakatipu High School
Queenstown, NZSkills
- Cleanliness standards
- Order Taking
- Adaptability to Change
- Menu Memorization
- Food Service
- Espresso preparation
- Inventory Management
- Conflict handling
- Food Running
- Safe Food Handling
- POS Systems
- Barista Training
- Inventory
- Beverage Preparation
- Latte artistry
- Health codes compliance
Timeline
Lead Barista
Queenstown Bakery
02.2023 - 10.2024
Barista
Airespresso
07.2022 - 02.2023
Barista FOH
Coffee Club Cafe
05.2021 - 06.2022
No Degree -
Wakatipu High School
Similar Profiles
Vitou chumVitou chum
Barista at The Bakery QueenstownBarista at The Bakery Queenstown
Zeus DebooZeus Deboo
Head Chef at QT Queenstown HotelHead Chef at QT Queenstown Hotel
Heather L. MyersHeather L. Myers
Associate Veterinarian at Queenstown Veterinary HospitalAssociate Veterinarian at Queenstown Veterinary Hospital