Open To Work
Alem Abreha
Carer
Waikanae,WGN
Overview
18
18
years of professional experience
1
1
Certification
Summary
I offer experience with providing compassionate and attentive care to individuals in need. I utilize strong interpersonal skills and empathy to connect with clients and support their daily living activities. Known for strong collaboration with healthcare team, and adaptability to meet client needs. Skilled in detail to manage medication schedules and maintain open communication with medical professionals and families.
I am devoted to patient physical comfort and emotional support.
Work History
Caregiver
Parkwood Lodge Trust
02.2025 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Supported personal hygiene routines and medication management for individuals in care.
- Communicated effectively with clients to understand their needs and preferences.
- Monitored health conditions and reported changes to healthcare professionals.
- Adapted quickly to changing client needs, demonstrating flexibility in caregiving approach.
- Documented daily activities and progress notes accurately for continuity of care.
- Offered companionship and kindness to elderly patients.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Provided safe mobility support to help patients move around personal and public spaces.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
Personal Carer
Low Family
02.2019 - 08.2024
- Enhanced client comfort by assisting with daily living activities.
- Created tailored care plans with families to meet individual client needs.
- Monitored health conditions and promptly reported changes to healthcare professionals.
- Provided emotional support and companionship to improve mental well-being during challenges.
- Facilitated medication management, ensuring timely administration and accurate dosing for clients.
- Transported clients to medical appointments, promoting independence and community engagement.
Assistant Manager
The Meeting Ethiopian Restaurant
01.2013 - 01.2014
- Enhanced service quality by supervising daily restaurant operations efficiently.
- Reduced waste by implementing effective inventory management systems.
- Ensured peak service coverage by coordinating team schedules effectively.
- Maintained a clean and organized environment to improve customer experience.
- Increased cash handling accuracy by monitoring intake and deposit records closely.
- Resolved customer complaints promptly, significantly improving satisfaction levels.
Bus Driver
Wellington Buses
01.2013 - 11.2013
- Ensured timely bus arrivals and departures, enhancing passenger satisfaction.
- Performed regular vehicle inspections, upholding safety and compliance standards.
- Provided exceptional customer service, assisting passengers during boarding and disembarking.
- Accurately managed fare collection, minimizing revenue discrepancies and enhancing financial accuracy.
- Resolved passenger complaints swiftly, promoting a positive and loyal riding experience.
- Maintained clean and tidy bus interiors, ensuring comfortable environments for passengers.
Concierge
Wellington Airport Koru Lounge
01.2011 - 12.2012
- Enhanced customer satisfaction by delivering timely and accurate flight information.
- Prepared food items efficiently to reduce serving wait times.
- Greeted and seated guests, ensuring a friendly and welcoming experience.
- Provided exceptional customer service, promptly attending to guest needs and satisfaction.
- Served food and beverages promptly, focusing on customer preferences and needs.
Housekeeping Room Attendant
Amora Hotel Wellington
08.2009 - 01.2011
- Enhanced guest satisfaction through meticulous room cleanliness and sanitation.
- Streamlined inventory management to ensure efficient cleaning operations and supply availability.
- Optimized cleaning processes in collaboration with team members for improved service quality.
- Conducted thorough inspections post-cleaning to maintain high quality standards.
- Responded swiftly to guest requests, enhancing overall service experience.
- Maintained accurate room status records for effective front desk communication.
Assistant Store Manager
Countdown Wellington
01.2008 - 08.2009
- Ensured operational compliance with company policies and safety regulations.
- Enhanced staff performance through mentorship on customer service best practices.
- Optimized inventory levels with suppliers, improving stock availability and service.
- Increased sales by implementing promotional strategies that boosted product visibility.
- Created a collaborative team environment, improving staff skills and service delivery.
Education
No Degree - Health And Wellbeing Level 2
01-2026
- NZQA Unit standard 20827
- NCEA Certificate of Childcare and Home Management 2008
- NZQA 2008 National Certificate Early Childhood
- Certificate of New Zealand Sign Language
- Certificate of Hospitality Professional Restuarant Service.
Skills
- Respectful and compassionate
- Time management
- Elderly patient care
- Problem-solving
- Strong work ethics
- Reliability and punctuality
- Flexible schedule and availability
- Fast learner
- Multitasking and organizational strengths
- Team collaboration
- Patient companionship
- Compassionate caregiving
- Clear communication
Accomplishments
Completing Health and Wellbeing Certificate Level 2, and continuing to advance through to Level 4.
Certification
- Health and Wellbeing Level 3 - 2026
- Health and Wellbeing Level 4 - 2027
Timeline
Caregiver - Parkwood Lodge Trust
02.2025 - Current
Personal Carer - Low Family
02.2019 - 08.2024
Assistant Manager - The Meeting Ethiopian Restaurant
01.2013 - 01.2014
Bus Driver - Wellington Buses
01.2013 - 11.2013
Concierge - Wellington Airport Koru Lounge
01.2011 - 12.2012
Housekeeping Room Attendant - Amora Hotel Wellington
08.2009 - 01.2011
Assistant Store Manager - Countdown Wellington
01.2008 - 08.2009
Career Force - No Degree, Health And Wellbeing Level 2