Alen Saj
Auckland,New Zealand
Summary
Experienced Hospitality Specialist with over 5 years of proven success in ensuring customer satisfaction through excellent service and attentive care for guests. Proficient in promptly addressing customer needs and discovering preferences. Enthusiastic about delivering positive and amiable service, leading to a track record of fostering repeat business.
Overview
8
8
years of professional experience
Work History
Assistant Restaurant Manager
PARK HYATT
06.2024 - Current
- Supervised all areas of restaurant and bar to keep it clean and well-maintained.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Managed team of up 15 restaurant staff, maintaining exceptional customer service and quality standards.
- Analyzed daily sales figures and developed strategies to increase sales.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
Team Leader
Crowne Plaza
07.2023 - 06.2024
Senior Captain
HOTEL JAAZ CONTINENTAL
07.2022 - 02.2023
Team Captain
PARK HYATT
01.2022 - 01.2023
Shift Leader
The Private Affairs Department HH Sheikha Fatima Bint Mubarak
06.2020 - 11.2021
Food and Beverage Attendant
The Marjan Island Resort and Spa Managed By ACCOR GROUP
10.2018 - 05.2020
Trainee
CROWNE PLAZA, IHG
06.2016 - 11.2016
Education
Bachelor of Hotel Management - And Hospitality
Oriental School of Hotel Management
09.2018
High School -
NATIONAL INSTIUTION OPEN SCHOOLING
05.2014
KERALA EDUCATION OF SENIOR SOCIETY SCHOOL -
05.2012
Skills
- Communication skill
- Recipes and menu planning
- Workflow planning
- Safe food handling
- Cost controls
- Team building
- Decision-Making
Accomplishments
- Awarded as the Best Hospitality student of 2018 batch.
- Recognized as the Best F & B trainee in 2016 by Crowne Plaza, India.
- Awarded as the 'Star of the month' during my service at Pullman, UAE.
- Received an excellent customer service and professionalism award by Pullman and it was recognized on Trip Advisor.
- Recognized for providing the service for long hours during the Covid 19 curfew by Pullman, UAE.
- Recognized and appreciated for organizing multiple big events during my service at Park Hyatt and Saadiyad palace, UAE.
- Awarded as the 'True Hospitality' personnel on 12/01/23 by Crown Plaza, Auckland.
- Completed License Controlled Qualification (LCQ) on 05/01/24.
- Successfully achieved a Manager Certificate on September 20, 2024, demonstrating my commitment to professional development in leadership and management
Hobbies and Interests
- Traveling
- Hiking
- Camping
- Cooking
Timeline
Assistant Restaurant Manager
PARK HYATT
06.2024 - Current
Team Leader
Crowne Plaza
07.2023 - 06.2024
Senior Captain
HOTEL JAAZ CONTINENTAL
07.2022 - 02.2023
Team Captain
PARK HYATT
01.2022 - 01.2023
Shift Leader
The Private Affairs Department HH Sheikha Fatima Bint Mubarak
06.2020 - 11.2021
Food and Beverage Attendant
The Marjan Island Resort and Spa Managed By ACCOR GROUP
10.2018 - 05.2020
Trainee
CROWNE PLAZA, IHG
06.2016 - 11.2016
High School -
NATIONAL INSTIUTION OPEN SCHOOLING
KERALA EDUCATION OF SENIOR SOCIETY SCHOOL -
Bachelor of Hotel Management - And Hospitality
Oriental School of Hotel Management
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