Alena Novikova

• Optimisation of existing software products (PMS, POS, Book4Time, Ivvy, Ideas)
• Automation of internal reporting tools required to make timely business decisions
• Research and implementation of a suitable BI Products

· - Work on establishing Food & Beverage reports to capture periodic statistical information (full covers, average check, capture rate)

· - Establish Food & Beverage weekly, monthly and annual analysis reports

· - Assist in annual budget planning

· - Provide data for Food & Beverage budgets via Stats Reports

· - Assist project team with setting up and configurating of the main operations systems for the new hotel projects

· - Assist CFO with research and implementation of any new software products

• Followed established auditing processes to meet internal and regulatory requirements.
• Communicated with auditee staff to obtain necessary information for audits.
• Performed observations and evaluated supporting documents to supplement audit findings.
• Analyzed data and findings to prepare reports detailing financial information.

• Handled day-to-day accounting processes to drive financial accuracy.
• Recorded deposits, reconciled monthly bank accounts and tracked expenses.
• Matched purchase orders with invoices and recorded necessary information.
• Managed and responded to correspondence and inquiries from customers and vendors.

• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Provided customers with information about availability and pricing.
• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
• Resolved various issues and discrepancies for customers.

• Developed strong relationships with customers through high levels of customer service.
• Assisted customers in understanding loan terms and conditions to make informed decisions.
• Originated, reviewed, processed, closed, and administered customer loan proposals.
• Submitted loan applications to underwriter for verification and recommendations.