Alessandra Reis
TAURANGA,BOP
Summary
Results-driven Operations and Customer Service Professional with extensive experience in banking, insurance, administration, and hospitality. Achieved significant improvements in operational efficiency and customer satisfaction through proactive leadership and a solutions-focused approach. Committed to delivering outstanding results while adapting to evolving business needs.
Overview
2027
2027
years of professional experience
Work History
Barista
Pacific Coast Lakes - Retirement Village
, Tauranga
2026 - Current
- Delivered friendly, attentive service to create enjoyable experiences for residents.
- Greeted customers and processed orders for coffee drinks, food items, and beverages efficiently.
Duty Manager
Mamma Mia Trattoria
, Tauranga
2025 - Current
- Lead daily operations and ensure high-quality service delivery
- Manage bookings, staff coordination, and guest relations
- Resolve issues efficiently while maintaining customer satisfaction
Manager
Pacific Coast Lodge
Mount Maunganui, Tauranga
2022 - 2025
- Managed daily operations to ensure high-quality guest experiences.
- Coordinated maintenance and housekeeping schedules for optimal facility management.
- Oversaw inventory management to maintain adequate supplies and resources.
- Fostered a positive work environment through effective team communication.
- Managed budgeting processes to ensure efficient resource allocation and cost control.
- Provided leadership during times of organizational change or crisis situations.
Manager
Bellbird Bakery
Christchurch
11.2020 - 03.2022
- Managed daily operations of front-of-house staff and guest services to ensure seamless guest experiences.
- Oversaw inventory management of dining supplies and equipment, maintaining optimal stock levels to support service demands.
- Resolved guest complaints promptly, resulting in improved customer satisfaction and loyalty.
Commercial Manager
MAPFRE Brasil
2014 - 2019
- Developed strategic plans for market expansion and product positioning.
- Analyzed market trends to inform pricing strategies and competitive positioning.
- Led contract negotiations with key partners to secure favorable terms.
- Coordinated training sessions for staff on new products and services.
- Oversaw budget management to optimize resource allocation across projects.
- Coordinated activities between various departments to ensure timely completion of projects.
- Interpreted and analyzed financial and market data and presented commercial insight to leadership teams.
- Developed strategies for successful bidding on commercial projects.
- Supported local sales teams with customer meetings and account plans based on strategies.
Banking Specialist
CAIXA Federal Bank of Brazil
2002 - 2012
- Guided customers in selecting banking products and services tailored to their financial needs.
- Identified opportunities to cross-sell additional banking products or services based on customer needs.
- Analyzed financial statements and credit reports to determine creditworthiness of potential borrowers.
- Issued loan and mortgage applications and collected required documentation from borrowers for loan processing.
- Processed customer transactions efficiently and accurately.
- Maintained compliance with banking regulations and policies.
- Maintained updated knowledge of banking regulations and laws related to consumer protection and fraud prevention.
- Provided customer service and support to clients, resolving inquiries and promoting banking products.
- Managed documentation for account openings and closings.
- Assisted clients with account inquiries and service requests to enhance customer satisfaction.
Education
MBA - Business Management
FMU University
Brazil01-2016
MBA - Human Resources Management
Mackenzie University
Brazil12-2008
Bachelor - Journalism And Mass Communication
Sao Judas University
Brazil12-2007
Skills
- Customer service
- Empathy
- Time management
- Problem resolution
- Human resources management
- Leadership & Team Management
- Financial Reporting & Budgeting
- Communication skills
- Adaptability & resilience
Timeline
Manager
Bellbird Bakery
11.2020 - 03.2022
Barista
Pacific Coast Lakes - Retirement Village
2026 - Current
Duty Manager
Mamma Mia Trattoria
2025 - Current
Manager
Pacific Coast Lodge
2022 - 2025
Commercial Manager
MAPFRE Brasil
2014 - 2019
Banking Specialist
CAIXA Federal Bank of Brazil
2002 - 2012
MBA - Business Management
FMU University
MBA - Human Resources Management
Mackenzie University
Bachelor - Journalism And Mass Communication
Sao Judas University