Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Alessandra Beyouncee Bote

Christchurch,Central City

Summary

I have a bubbly personality yet also a very dedicated, hardworking professional that is skilled in staff training and development, A driven leader with strong problem-solving and someone that is dedicated to providing the highest level of service to customers and creating a pleasant work environment for staff. I'm an all rounder, always striving for more and someone who loves a good challenge. I personally believe that there's always room for learning, growth and self improvement. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.

Overview

6
6
years of professional experience

Work History

Senior Duty Manager

Twenty Seven Steps
12.2023 - Current
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Trained employees in essential job functions.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.

Restaurant Manager

Delilah
10.2022 - 12.2023
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.

Host

King Of Snake
10.2022 - 12.2022
  • Supported servers, food runners, and management with keeping the dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Front of House Staff Member

Amazonita
11.2021 - 10.2022
  • Helped guests at tables when in need of assistance.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Disinfected frequently touched between guests to minimize infection risks.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Established welcoming atmosphere by greeting each guest warmly.

Front of House Team Member

Pizza Hut Hornby, Restaurant Brands NZ
12.2019 - 11.2021
  • Established welcoming atmosphere by greeting each guest warmly.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.

Retail Assistant

Hermes
06.2018 - 10.2019
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Key Holder, Opened and Locked up the shop safely.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Education

Pre-Health

Ara Institute of Canterbury

High School Diploma -

Catholic Cathedral College

Skills

  • Customer Engagement
  • Recruitment
  • Team Management
  • Menu Development
  • Complaint Handling
  • Schedule Coordination
  • Adaptable
  • Passion for Customer Satisfaction
  • Problem solving
  • Confident and independent

Accomplishments

  • Improved online reviews by successfully handling customer complaints.
  • Implementing monthly staff training and refining lunch and dinner menus.
  • Resolved product issue through consumer testing.
  • Supervised a team of 28 staff members.

Languages

Tagalog
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working

Timeline

Senior Duty Manager

Twenty Seven Steps
12.2023 - Current

Restaurant Manager

Delilah
10.2022 - 12.2023

Host

King Of Snake
10.2022 - 12.2022

Front of House Staff Member

Amazonita
11.2021 - 10.2022

Front of House Team Member

Pizza Hut Hornby, Restaurant Brands NZ
12.2019 - 11.2021

Retail Assistant

Hermes
06.2018 - 10.2019

High School Diploma -

Catholic Cathedral College

Pre-Health

Ara Institute of Canterbury

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Alessandra Beyouncee Bote