Alessio Bonacci

• Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
• Maintained a clean workspace, ensuring compliance with health and safety regulations for food handling.
• Reduced food waste by efficiently managing pizza ingredients and rotating stock regularly.
• Trained new staff members in proper pizza preparation techniques, fostering a culture of continuous improvement.

• Maintained safety standards during excursions, resulting in zero accidents or incidents.
• Built personal relationships with guests to promote positive experiences.
• Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
• Trained new guides on company policies, procedures, and best practices, leading to consistently high-quality tours across the team.

• Built personal relationships with guests to promote positive experiences.
• Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
• Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.

• Leading guests for a full 7-day experience through the Norwegian Fjords & Lofoten Islands.

• Running small group tours such as: hiking, northern lights, snowmobile, snowshoeing, ice fishing and wilderness experiences.

• Maintaining cleanliness throughout the spa facility
• Guiding guests through the spa experience
• Guiding guests on mountain treks through the Dolomites

• Running tours such as: hiking, northern lights, snowmobile, snowshoeing, ice fishing, quad bike and big bus city tours.

• Greeting and providing assistance to customers for social media issues
• Addressing complaints and applying fast and on-point solutions
• Recording and updating clients' accounts

• Taking care of the tasks around the pool
• Checking water readings to keep chemicals at safe levels
• Complying with pool policies and promoting safety awareness
• Lifeguarding

• Checking rented cards in and selling insurances
• Checking rented cars out, assuring there was no damage
• Picking visitors up from Roma Fiumicino airport by shuttle bus
• Answered phone promptly and directed incoming calls to correct offices.
• Resolved customer problems and complaints.

Volunteering in Primary School, Physical education teacher

• Serving wine and food
• Greeting guests, taking orders and troubleshooting any problems

• Assuring good quality foods are picked carefully and packed to a good standard

• General maintenance; e.g. cutting grass, chopping wood, reassure the upkeep of flower beds and details of the garden.