Aletha Samuela
Auckland,Kingsland
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
21
21
years of professional experience
Work History
Manager
Alarm NZ Ltd
15 Day Street
05.2003 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
Financial Representative
Seventh-Day Adventist Church Ponsonby
Auckland, AUK
03.2015 - Current
- Built strong relationships with clients through transparent communication and trust-building activities.
- Supported continuous improvement efforts within the organization by participating in training programs, workshops, and industry conferences.
- Conducted thorough risk assessments, minimizing potential losses for clients and the firm.
- Contributed to the success of corporate events by coordinating logistics, preparing presentations, and engaging attendees in meaningful conversations about their financial needs.
- Managed finances and overall business direction through solutions-oriented problem-solving.
- Created accurate financial documents to present to senior leadership and minimize financial discrepancies.
- Delivered prompt, informative responses to client inquiries, fostering a positive customer experience.
- Established effective communication channels between internal departments, fostering collaboration on key projects and initiatives.
- Handled incoming payments and outgoing disbursements.
- Enhanced team performance by sharing industry insights, best practices, and constructive feedback during weekly meetings.
- Liaised with customers and funding sources to identify and remove roadblocks to business funding.
- Assisted with special events and programs.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Managed administrative tasks such as scheduling, record-keeping, and budgeting for program success.
- Led group discussions and activities to meet different community needs.
- Facilitated community outreach to expand participation and support.
- Assisted clients with obtaining housing, employment and support resources.
- Streamlined financial processes for improved efficiency and accuracy in portfolio management.
Education
Master of Science - Marine Sciences
University of Auckland
Auckland, NZ05.1997
Bachelor of Science - Biological Sciences
University of Auckland
Auckland, NZ02.1994
Skills
- Customer Service
- Relationship Building
- Project Management
- Data Analysis
- Process Improvement
- Portfolio Management
- Account Management
- Teamwork and Collaboration
- Problem-Solving
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Coaching and Mentoring
- Data Gathering
- Compliance requirements
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Risk Analysis
Referees
Ben Wyness
Security Engineer
Mb: 0276943243
DDI: 09 3063532
Em: Ben@alarmnz.com
Donna Julian
Monitoring Services
Mb: 02102248416
DDI: 09 3063518
Em: Donna@alarmnz.com
Edward Tupai - President
The New Zealand Conference Association (Seventh-Day Adventist Church)
Mb: 021 803445
Em: EdwardTupai@adventist.org.nz
Timeline
Financial Representative
Seventh-Day Adventist Church Ponsonby
03.2015 - Current
Manager
Alarm NZ Ltd
05.2003 - Current
Master of Science - Marine Sciences
University of Auckland
Bachelor of Science - Biological Sciences
University of Auckland