Alex Cui

Momento Hospitality

02.2023 - Current

Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Maintained customer satisfaction by clarifying questions about orders and specialty items.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Skilled at working independently and collaboratively in a team environment.
Developed and maintained courteous and effective working relationships.
Worked well in a team setting, providing support and guidance.
Passionate about learning and committed to continual improvement.
Managed time efficiently in order to complete all tasks within deadlines.
Processed orders and sent to kitchen employees for preparation.
Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Maintained clean and organized dining areas for optimal guest experience.
Worked flexible hours across night, weekend, and holiday shifts.
Inspected dishes and utensils for cleanliness.

Summary