Alex Duong

• Oversaw daily warehouse operations, ensuring efficient processing and distribution of products.
• Implemented inventory management systems to enhance tracking accuracy and reduce discrepancies.
• Trained and mentored staff on safety protocols and operational procedures to maintain compliance.
• Streamlined workflows by optimizing layout and storage solutions, improving efficiency in order fulfillment.
• Conducted regular performance evaluations, providing feedback to enhance team productivity and morale.
• Analyzed operational data to identify trends, driving continuous improvement initiatives within the warehouse environment.
• Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
• Communicated regularly with cross-functional teams to improve coordination between departments.
• Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
• Optimized inventory levels to meet demand without overstocking, using data analysis and forecasting techniques.

• Led outbound team to optimize daily operations and improve shipment accuracy.
• Mentored team members in efficient order processing techniques and best practices.
• Developed and implemented workflow improvements, enhancing productivity by streamlining processes.
• Coordinated with other departments to ensure seamless communication and operational efficiency.
• Developed training materials and conducted workshops for new hires to ensure a smooth onboarding process.
• Optimized workflow by analyzing data trends and implementing strategic changes in operations when necessary.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Handled day-to-day shipping and receiving overseeing more than 200 packages per day.

• Daily order fulfillment of stock order from central warehouse to clinics
• Accurate and timely picking, packing and distribution of stock inline with daily cut offs
• Accurate recording of inwards and dispatch movements of Stock into the Amplifon database (JDE) to maintain robust inventory
• Preparing stock for the return flow to manufacturers, as determined by manufacturers
• Perform exception reporting (OOS, order fulfillment)
• Raise purchase orders as required
• Conduct accurate month/year end stock takes/cycle count of stock
• Distribution of marketing material and other mail outs to clinic
• Provision of required information and documents for internal and external stakeholders
• Identify and implement process improvement and internal controls

• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
• Processed incoming shipments upon package receipt by scanning boxes and envelopes and using Prostock to update system.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

• Assist the Migrant Action Trust marketing and creative initiatives for Puketāpapa Community Driving School under the Voluntary Work Experience programme.
• Developed campaigns and specific marketing strategies for clients.
• Worked within budget parameters to develop and implement marketing strategies by analyzing key data and consumer demographics, increasing traffic by 15% over two months.
• Coordinated with social media, public relations and other teams to execute product introductions.

• Key achievement: Optimized digital assets for search engine optimization (SEO) to increase over 20% of customers' access.
• Review keyword use, placement bids and landing pages.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Identified issues, analyzed information, and provided solutions to problems.
• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.