Alex Graham-Chester
Auckland
Summary
My name is Alex, I was born and raised in South Auckland. I received my secondary school education at Dilworth gaining Merit endorsement. I'm a quick and hard worker. I'm easily approachable and won't shy away from undertaking challenges. I have experience in retail/customer service after working at Bp Flatbush working up to 40 hour weeks.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
BP Connect
09.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and
friendly service. - Demonstrated excellent communication skills in resolving product and consumer
complaints. - Maintained knowledge of current promotions, exchange guidelines, payment policies
and security practices. - De-escalated problematic customer concerns, maintaining calm, friendly demeanour.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or
assistance with product and service transactions. - Prepared and served coffee, espresso drinks, blended coffees and teas.
- Stocked customer service stations with paper products or beverage preparation
items. - Remained calm and professional in stressful circumstances and effectively diffused
tense situations. - Demonstrated excellent communication skills in resolving product and consumer complaints.
Temp Worker
Alignz Recruitment
11.2022 - 01.2023
- Installing wardrobes, shelves and rails with the use of a drill, hammer, skill saw etc.
- Warehouse box picker and packer
Education
High School Diploma -
Dilworth
Auckland, NZ12-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Conflict resolution
Timeline
Customer Service Representative
BP Connect
09.2024 - Current
Temp Worker
Alignz Recruitment
11.2022 - 01.2023
High School Diploma -
Dilworth
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