Alex Macmillan
Wellington,Wellington
Summary
Facilitated positive customer interactions in retail and wholesale environments. Developed strong communication skills through daily engagement with clients and colleagues. Fostered lasting relationships with business owners and team members by exceeding expectations.
Overview
17
17
years of professional experience
Work History
Study Plumbing
WELTEC Institute
Wellington Lower Hutt
06.2024 - 12.2024
- Demonstrated self-motivation and accountability in all tasks undertaken.
- Thrived in dynamic, high-pressure environments to ensure operational efficiency.
- Demonstrated ability to operate autonomously while contributing effectively within team settings.
- Demonstrated capacity to rapidly acquire new skills and adjust to evolving environments.
- Demonstrated enthusiasm for acquiring new knowledge and fostering personal growth.
- Optimized time management strategies to ensure timely completion of all tasks.
- Ensured meticulous attention to detail in assignment completion.
- Applied critical thinking to analyze complex problems, evaluate potential solutions, and make informed decisions.
- Exhibited exceptional organizational and time management skills while overseeing multiple projects.
Sales Assistant
Kmart
Lower Hutt
04.2019 - 2023
- Assisted customers with prompt and polite support in-person and via telephone.
- Demonstrated exemplary customer service by engaging customers on sales floor and recommending relevant products in order to boost sales and customer satisfaction.
- Delivered high level of assistance by locating products and checking the store system for merchandise at other stores.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganising products.
- Functioned as backup in areas of sales, support, and services.
- Maintained records related to sales, returns and inventory availability.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Supported loss prevention goals by monitoring shopper behaviour and observing potential security risks.
1st in Command/Supervisor
Preston's Master Butcher
Wellington
01.2011 - 12.2018
- Engaged with customers and businesses to build rapport and promote long-term loyalty, resulting in increased sales.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Oversaw and optimised work of wholesale and retail teams' production/sales.
- Adjusted job assignments and schedules to keep pace with daily demands, dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Trained team members in successful strategies to meet operational and sales targets.
- Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centred on customer success.
- Exceeded goals through effective task prioritisation and great work ethic.
- Received and processed stock into inventory management system and conducted routine inspections of incoming materials to check quality and compliance.
- Carried out minor repairs on machinery and managed ongoing maintenance with contractors.
- Strengthened product and promotional strategies to drive customer engagement and boost sales.
- Provided sales feedback to management to address concerns.
- Supported management to enforce H&S regulations and assisted with establishing/enforcing policies.
- Supported loss prevention goals by monitoring shopper behaviour and observing potential security risks.
- Performance management and reviews.
- Coaching and development.
- Hiring, employee retention and budget allocations.
General Assistant
Prestons Master Butcher
Wellington
11.2007 - 01.2011
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Follow up calls to notify them of any specials and promotions that may be under way at work and out of work.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Supported loss prevention goals by monitoring shopper behaviour and observing potential security risks.
- Monitored the presentable condition of sales floor, product displays and promotional signage, and taking corrective action such as restocking or reorganising products.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Balanced and organised cash register, cash handling and Eftpos.
- Carried out minor repairs on machinery.
- Exceeded goals through effective task prioritisation and great work ethic.
Education
NCEA Level 3 - Plumbing
Weltec Institute Technology
Wellington12.2024
Licence Controller Qualification - undefined
Service IQ
Wellington01.2015
NCEA Level 2 - undefined
Wellington High School
Wellington01.2007
Skills
- Oversaw opening and closing procedures to ensure store readiness and security
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly
- Executed multitasking strategies to enhance operational efficiency and resolve issues promptly
- Assisted teams in achieving project goals through effective collaboration and communication Supported colleagues in managing tasks and responsibilities to enhance productivity Contributed to a positive team environment by fostering open dialogue and cooperation
- Leveraged advanced computer skills to enhance operational efficiency
- Demonstrated meticulous attention to detail in all tasks and projects
- Facilitated conflict resolution processes to enhance team collaboration
Timeline
Study Plumbing
WELTEC Institute
06.2024 - 12.2024
Sales Assistant
Kmart
04.2019 - 2023
1st in Command/Supervisor
Preston's Master Butcher
01.2011 - 12.2018
General Assistant
Prestons Master Butcher
11.2007 - 01.2011
Licence Controller Qualification - undefined
Service IQ
NCEA Level 2 - undefined
Wellington High School
NCEA Level 3 - Plumbing
Weltec Institute Technology