Summary
Overview
Work History
Education
Skills
Timeline
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Alex Peters

Auckland,New Zealand

Summary

Excels through mentoring, training and empowering team to shine in performance. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

21
21
years of professional experience

Work History

GENERAL MANAGER

NZ Muscle
03.2022 - Current
  • Establishment of office workflow process, including retraining of staff in end-to-end job management system
  • Implementation of Health and Safety programme including full review, contracting of external advisors, establishment and facilitation of weekly staff meetings, and creation of weekly safety inspection process
  • HR advisory to Managing Director including oversight of hiring process, creation of onboarding process and guidance on performance management
  • Establishment and facilitation of staff culture initiatives including monthly staff meetings, employee of the month programme, team building days, and staff engagement survey
  • Strategic planning for company structure
  • Weekly Board reporting and facilitation of monthly Board meetings
  • Initiation and outworking of office restructure
  • Oversight of Office 365 migration and creation of SharePoint filing structure
  • Customer service and sales support including multiple mailbox management, job data entry and scheduling
  • Project management of company rebrand.

OPERATIONS MANAGER

LIFE
03.2020 - 03.2022
  • Management of two full time direct report staff, one student, and a team of 150 volunteers across 10 creative disciplines
  • Identification and development of key volunteer leaders
  • Creation and implementation of onboarding and development process for volunteer teams
  • Pastoral care of volunteer team
  • Department OPEX, CAPEX and project budget management
  • Monthly reporting on department KPIs, budgets and volunteer teams
  • Collaboration with upper management on strategic planning for Creative department
  • Project management from ideation to execution for all creative aspects of Sunday services, conferences and events
  • Timeline formulation and management
  • Cheering of collaboration meetings with key Creative, Film + TV, Production and Worship department representatives
  • Preparation and presentation of creative pitch and service flow documentation
  • Script writing and editing
  • Visual storyboarding
  • Music selection
  • APRA AMCOS licensing and reporting
  • Oversight of stage and lighting design
  • Direction of wardrobe and styling
  • Cheering of project steering committee meetings with wider organisation department heads
  • Collaboration with Communications department on mood boards and marketing of projects
  • Preparation and communication of creative briefs to staff, external contractors and volunteer teams
  • Provision of progress reviews and feedback to key contributors; including film editors, music producers, stage, set and lighting designers, wardrobe stylists, and performers
  • Venue bookings
  • Rehearsal scheduling
  • Preparation of written debrief for each project
  • Oversight of spatial design, interior styling and set creation across all NZ campuses, conferences and events
  • Consultation on Australian campus.

CHIEF OPERATIONS MANAGER

NZ Muscle
04.2019 - 03.2020
  • Manage the inwards goods, warehouse, dispatch, retail and office teams of 21 permanent staff by empowering and motivating staff to meet and improve their monthly targets
  • Work closely with the Director and middle management teams to strategically improve processes, propose solutions, ask thoughtful questions, collect data to aid future decision making and develop next steps to future proof our business and brands
  • Facilitate training new and current staff with procedures and processes including OHS and upskilling
  • Negotiate with suppliers to rectify short supplies, faulty stock and packaging; coordinate deliveries; develop and import new product and build a positive rapport to strengthen the relationship with NZ Muscle
  • Manage our freight and logistic requirements with our Shipping Agents importing products from around the world
  • Initiated and completed a complete overhaul of the warehousing workflow to build in better work efficiencies
  • Work with a contracted digital agency to develop our custom Warehouse Management System, promotions across our Social Media platforms and our Wholesale Website channel
  • Created reporting platforms in our website backend to produce reports for reordering and monitoring customer uptake and any downturn in sales
  • Initiate the tracking of consumable usage to minimize wastage, staff hours and wage costs to maximize efficiency and reduce company overheads
  • Competent in using all areas of Microsoft SharePoint and Microsoft Office to effectively manage daily administration.

WAREHOUSE MANAGER

Shine On
09.2018 - 04.2019
  • Manage the inwards goods, warehouse and dispatch teams of 16 permanent and up to 10 part-time staff by motivating and driving staff to meet and exceed weekly KPIs, manage stock accuracy above 98.9% of over 700 orders per day, identify human error and the need for upskilling through data analytics, promote autonomy in all divisions, and coordinate effective change management to achieve the desired business outcome
  • Work closely with Directors, the General Manager and middle management teams to strategically improve processes, propose solutions, ask thoughtful questions, collect data to aid future decision making and forecast what to do and where to go next
  • Facilitate training new and current staff with procedures and processes including OHS and the new Cin7 Warehouse Management program
  • Negotiate with suppliers to rectify short supplies, faulty stock and packaging; coordinate deliveries; and build a positive rapport to strengthen the relationship with Shine On
  • Project manage the new CRM, SMS and WMS; Cin7 software by working closely with an integration consultancy to initiate, plan, monitor, execute and control the project to best suit the needs of the business
  • Renovated the Shine On warehouse to promote a layout that is functional, efficient and safe for all staff members to outwork their tasks in a timely manner
  • Operate Shopify Plus to identify workflow systems, improve product creation and SEO, identify sales and data analytics for areas of professional development, implement solutions to reduce the rate of customer returns
  • Initiate the tracking of consumable usage to minimize wastage, staff hours and wage costs to maximize efficiency and reduce company overheads
  • Competent in using all areas of G Suite and Microsoft Office to effectively manage daily administration.

WAREHOUSE LOGISTICS, LOGISTICS & OPERATIONS MANAGER

SEQ Group Brisbane
01.2015 - 01.2018
  • Communicated with leading cleaning supply specialists to efficiently order and distribute consumables to various construction sites across South East Queensland in a timely manner
  • Assessed consumable material usage to gain an accurate expenditure per job
  • Managed and supervised on-site staff of over 30 people across multiple sites; delegating areas of responsibility, assigning team leaders, attending site safety meetings, working with union delegates to ensure a safe working environment for my staff and working with foreman for site instructions
  • Organised machinery and equipment, including testing and tagging electrical equipment
  • Interact with clients, on-site foremen, and contractors on building projects up to and over $200m to ensure jobs are completed on time, if not ahead of time, and to an excellent standard
  • Quantity surveyed construction sites to account for accurate material quantities
  • Supervised client contracts to accommodate variations and issues that may arise.

PRODUCT MANAGER / SALES & MARKETING

APM New Zealand
01.2010 - 01.2014
  • Sourced, developed and tested new products from China and Australia to create an efficient flow of production to maintain a competitive advantage
  • Instrumental in rebranding APM (New Zealand) Limited to reinforce its corporate strategy, image, accomplishments and aspirations
  • Created product roadmaps to assist internal teams and external stakeholders of the direction and progress of each product
  • Generated prompt and efficient sales of second-hand prepress, printing machinery and bindery equipment to National and Internal customers by negotiating with shipping agents, engineers and account managers to bring contracts to fruition
  • Managed liquidation sales and effectively coordinated with receivers to ensure a smooth changeover of product
  • Expansive work with Adobe Creative Suite (CS3, CS4, CS5) creating the design and dielines for the packaging of the product
  • Experienced with Microsoft Office 365 and SharePoint to enhance the growth and development of APM through data analytics and perform advanced functions with emails to improve company communication and efficiency.

PRODUCT MANAGER

CDB Group
01.2007 - 01.2010
  • Worked with production factories in China, Australia and Israel to develop and analyze products for major suppliers both nationally and internationally
  • Conducted and supervised quality control and faulty product management; enabling costs to be reduced as a result of less wastage and the re-working of faulty products, as the product was checked at every stage
  • Eye for detail and love for the products
  • Initiated communication with store buyers to negotiate product ranges and stock availability
  • Created product roadmaps to assist internal teams and external stakeholders of the direction and progress of each product, including marketing
  • Produced features-benefits-value presentations that were informative, appealing and exciting for customers
  • Strong business acumen to pick the right reactions and actions in complex situations while keeping in mind how the different parts of the business work together
  • Project planning with Management to develop successful projects that had the correct procedures, resources and teams, to achieve the perfect outcome
  • Planned POS stands and marketing material to aid in the promotion of Sodastream and Goldair products
  • Extensive work with Adobe Creative Suite (CS3, CS4, CS5) creating dielines and product packaging
  • Worked confidently with Microsoft Office - (Word, Excel, Outlook, Exonet) to complete a diverse range of tasks.

CUSTOMER SERVICE SUPERVISOR

CDB Group
01.2005 - 01.2007
  • Trained a team on Corporate Social Responsibility where their focus was to take responsibility for the social and environmental impacts of Goldair’s actions to protect the company from any outsized risk
  • Log jobs for outbound representatives in the Corporate Social Responsibility program incubator
  • Processed, organized and dispatched large orders for export in a timely manner while supervising a team and providing autonomy to outwork their potential
  • Prepared, proofed and managed customer files including accounts, sales-oriented competitions, resolving customer queries efficiently, proof and load promotions, and establishing store opening orders
  • Worked with Microsoft Office - Word processing (Word, Excel, Outlook, Exonet) across all areas.

WAREHOUSE STOREMAN / CUSTOMER SERVICE / INTERNAL SALES REP

CDB Group
01.2003 - 01.2005
  • Processed orders by phone correspondence
  • Coordinated and resolved customer queries
  • Organized and dispatched large orders for export using Exonet
  • Made bookings with freight companies and large distribution centers such as Bunnings and Mitre 10
  • General office duties such as ordering stationery and consumables
  • Job proofing (attention to detail)
  • Organized and maintained client files
  • Worked with Microsoft Office - Word processing (Word, Excel, Outlook, Exonet)
  • Correspondence (oral and written to a broad range of clients)
  • Strengthened forklift operation; sit down and stand up throughout the warehouse; picking, packing and dispatching orders
  • Delivered orders to professional customers such as Software Images/Media Technology.

Education

Ministry of Primary Industries

Auckland Transport

International Sports Sciences Association

Test and Tag Training Australia

International Sports Sciences Association

Fire and Emergency New Zealand

Auckland University of Technology

Skills

  • Marketing
  • New Business Development
  • Negotiation
  • Market Growth
  • Purchasing
  • Budgeting and Cost Control Strategies
  • Multimillion-Dollar P&L Management
  • Risk Mitigation
  • ERP Systems
  • Project Management
  • Resource Optimisation
  • Process Improvement
  • Change Implementation
  • Exceptional Interpersonal Communication
  • Top Talent Recruiting, Hiring and Retention
  • Leadership
  • Coaching and Mentoring
  • Staff Motivation
  • Training and Development
  • Cross-Functional Team Management
  • Succession Planning

Timeline

GENERAL MANAGER

NZ Muscle
03.2022 - Current

OPERATIONS MANAGER

LIFE
03.2020 - 03.2022

CHIEF OPERATIONS MANAGER

NZ Muscle
04.2019 - 03.2020

WAREHOUSE MANAGER

Shine On
09.2018 - 04.2019

WAREHOUSE LOGISTICS, LOGISTICS & OPERATIONS MANAGER

SEQ Group Brisbane
01.2015 - 01.2018

PRODUCT MANAGER / SALES & MARKETING

APM New Zealand
01.2010 - 01.2014

PRODUCT MANAGER

CDB Group
01.2007 - 01.2010

CUSTOMER SERVICE SUPERVISOR

CDB Group
01.2005 - 01.2007

WAREHOUSE STOREMAN / CUSTOMER SERVICE / INTERNAL SALES REP

CDB Group
01.2003 - 01.2005

Ministry of Primary Industries

Auckland Transport

International Sports Sciences Association

Test and Tag Training Australia

International Sports Sciences Association

Fire and Emergency New Zealand

Auckland University of Technology

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Alex Peters