Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alex Peters

Wellington,WGN

Summary

I am currently working in the role of Customer Service Agent at Entain AU/NZ, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. I am looking to further continue my journey at Entain by branching out into another administrative role that I believe will showcase my skills and suit my aspirations.


A key point I would like to outline is the answer to the question: What interests you most about a career in workforce planning, and why do you think you're a good fit for this role?


I believe I'm a good fit for this role, as I am organised, reliable, have a good work ethic, and am great at working with other people to find the best solutions. I am excited in a career in workforce planning as it is a great opportunity for me to branch out into a field that suits my skills. I have been interested in workforce planning for a while, and learning more about the role has only strengthened my desire to continue along this path.

Overview

3
3
years of professional experience

Work History

Customer Service Agent

Entain
09.2022 - Current
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.

Kindergarten Relief Teacher

Hutt City Kindergartens
05.2021 - 09.2022
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group and hands-on activities.
  • Helped students explore concepts with engaging, learning-focused activities.

Education

Bachelor of Commerce - Marketing

Victoria University of Wellington
Wellington, NZ

Sacred Heart College
Lower Hutt, NZ
12.2020

Skills

  • Problem Resolution
  • Outstanding communication skills
  • Call center experience
  • Customer Complaint Resolution
  • Administration and computer work
  • Client Relations
  • Professional telephone demeanor
  • Staff Training

Timeline

Customer Service Agent

Entain
09.2022 - Current

Kindergarten Relief Teacher

Hutt City Kindergartens
05.2021 - 09.2022

Bachelor of Commerce - Marketing

Victoria University of Wellington

Sacred Heart College
Alex Peters