Alex Rapana

Employed by the largest energy supplier in New Zealand working in the Electricity, Gas, and Fibre division. My primary responsibilities included offering office and business support, processing SAP transactions, handling planned works, reconciling monthly billing, and performing other general administrative tasks for all EGF.

• Monthly billing reconciliations - Auditing and distributing billing reports including Siebel CRM reports, facilitating approvals across wider business, and querying and resolving anomalies.
• SAP transactions - Creating projects including project definitions, calculating and loading budgets, raising purchase orders and invoices, and various other functions.
• Planned Maintenance approvals - Conduct quality assurance checks and then approve planned maintenance work orders submitted by contractors on daily basis.
• General administration - Including managing and procuring PPE, arranging travel and accommodation using Serko, and fulfilling stationery needs.
  
  

Working for New Zealand's top retail group, I managed the daily operations of the Insurance Support team which handles $35 million in annual revenue sales. Providing support both directly and indirectly to all levels of the business in ensuring the team consistently exceeds customer expectations

• Coaching & development
• Driving high-performance culture
• Labor scheduling
• Support in recruitment & training
• Data analysis & SLA reporting
• Management & delivery of adhoc projects
• Substantial use of Salesforce/CRM's and Office suite

In my role as a Key Account Manager for the Insurance Support Team, it was my responsibility to maintain and increase service levels and revenue for our insurance partners and also act as their first point of contact.

• Ensured agreed service levels and KPIs were
  maintained
• Prioritised and responded to day-to-day activities and
  escalations
• Provided input in RFPs, tenders, and quotes within set
  time frames
• Collated monthly and quarterly performance
  reporting within Salesforce and Business Objects (SAP)
• Conducted quarterly review meetings
• Substantial use of Salesforce/CRM's and Office suite

Holding contracts with all of New Zealand's leading Insurers, the primary function of this role was to provide quotations and supply goods within specific time frames and on a like-for-like basis.

• Managed between 50 - 100 customer calls per day
• Providing quotes
• Processing sales orders and data entry
• Coordinating supply of goods with internal and external stakeholders
• Managing customer expectation
• Investigating escalations
• General administration
• Substantial use of Salesforce/CRMs and Office Suite

Pak-Line is a plastic packaging manufacturer located in Auckland. This role was front of office-based and involved answering and referring queries as the first point of contact.

• Directing visitors
• Handling cash sales
• Processing purchase orders
• Managing backorders
• Filing and general administration