Alex Tran
Arthurs Point,OTA
Summary
I am a graduate of the Diploma in Hospitality Management from Queenstown Resort College. Throughout my academic journey and career, I've seized various opportunities to enhance my expertise in the industry. Working closely with exceptional managers and leaders, I've refined both my skills and leadership capabilities. Now, I'm keen to leverage these experiences in a role that will propel my career, transcending industry boundaries. I'm enthusiastic about expanding my professional repertoire and making meaningful contributions to any organization I join.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Arcade Manager
TEEG, The Entertainment and Education Group
Queenstown , Otago
08.2024 - Current
- Supervised daily arcade operations to ensure smooth gameplay experiences.
- Trained and mentored staff on customer service and operational procedures.
- Managed inventory of arcade machines and game supplies effectively.
- Ensured compliance with safety standards and regulations throughout the facility.
- Monitored customer activities in the arcade area to ensure an enjoyable experience.
Senior Lodge Assistant | Duty Manager
Naumi Hotels Ltd
Queenstown, Otago
09.2022 - 07.2024
- Helped increase the hotel rating to the Top 5 of TripAdvisor from the previous Top 10, and received the TripAdvisor Traveller's Choice Award for Best of the Best 2023.
- Implemented new operational procedures, increasing efficiency.
- Trained new employees on company policies, job duties, and performance expectations.
- Ensured compliance with health and safety regulations, food hygiene standards and licensing laws.
- Responded promptly to guests' requests or complaints in a professional manner.
Food and Beverage Supervisor
Millennium Hotels and Resorts
Queenstown, Otago
02.2023 - 10.2023
- Developed and implemented procedures for streamlining workflow and improving operational efficiency.
- Trained and mentored staff on service standards and best practices.
- Resolved guest complaints promptly to enhance overall dining experience.
- Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
- Maintained an up-to-date knowledge of all menu items, ingredients and preparation methods.
Food and Beverage Supervisor
Heritage Hotels
Queenstown, Otago
02.2021 - 09.2022
- Obtained Customer Service Award through excellent services provided in 2021.
- Developed and implemented new beverages items for hotel's café.
- Received most customer written reviews for excellent services and manager's endorsement in up-keeping quality and standard of restaurant fine dining.
Education
Diploma of Hospitality Management -
Queenstown Resort College
Queenstown09.2022
NCEA Level 3 -
William Colenso College
Napier City, NZ01.2020
Bachelor of Business - Business
International College of Management
SydneySkills
- Arcade operations
- Inventory management
- Safety compliance
- Complaint resolution
- Guest relations
- First aid training
- Problem-solving aptitude
- Booking systems
- Front office support
- Multitasking capacity
Right to works
- Accredited Employer Work Visa - 12th October, 2026
Certification
- License Controller Qualification
- NZ General Manager Liquor Certificate
- Learner Driver License
References
References available upon request.
Timeline
Arcade Manager
TEEG, The Entertainment and Education Group
08.2024 - Current
Food and Beverage Supervisor
Millennium Hotels and Resorts
02.2023 - 10.2023
Senior Lodge Assistant | Duty Manager
Naumi Hotels Ltd
09.2022 - 07.2024
Food and Beverage Supervisor
Heritage Hotels
02.2021 - 09.2022
Diploma of Hospitality Management -
Queenstown Resort College
NCEA Level 3 -
William Colenso College
Bachelor of Business - Business
International College of Management