Alex Yim
Auckland,New Zealand
Summary
Currently I have four years experience working in quick service restaurants in both customer service and management roles which included working in fast paced environments, managing a team and ensuring the team following essential procedures.
Overview
4
4
years of professional experience
Work History
Shift supervisor
Collins food group (kfc)
09.2023 - 12.2023
- Ensuring daily operations were smooth throughout a shift and coordinating with the other managers if issues arise, while ensuring consistent and positive customer experience.
Team member
Collins food group (kfc)
04.2023 - 09.2023
- Being an 'all rounder' stepping between both customer service and food service roles when required and ensuring sure the guest was having a positive experience both in product quality and service.
Shift Manager
Soul foods group (kfc)
02.2022 - 02.2023
- Manage a team, ensuring product availability and quality is consistent throughout the day, ensuring all staff were adhearing to procedures, logging issues and arranging labour on a shift basis when required while also communicating to the other managers.
Team member
Soul foods group (kfc)
12.2019 - 02.2022
- Created a memorable experience for the guest within the store while working in customer service areas, while working in the kitchen I had to create a perfect quality product in a clean and safe working environment using the equipment provided.
Education
Business BTEC level 3 diploma - Business
Cheadle and marple college
09.2021
Skills
- Computer skills
- Shift management
- Customer service
- Organisation skills
- Quick learner
- Prior first aid training
References
References available upon request
Timeline
Shift supervisor
Collins food group (kfc)
09.2023 - 12.2023
Team member
Collins food group (kfc)
04.2023 - 09.2023
Shift Manager
Soul foods group (kfc)
02.2022 - 02.2023
Team member
Soul foods group (kfc)
12.2019 - 02.2022
Business BTEC level 3 diploma - Business
Cheadle and marple college
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