Alexander Best
Mount Eden,AUK
Summary
Dependable worker skilled in using hands . Collaborates well with other team members and willing to help in any capacity to complete jobs.
Knowledgeable manager With solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence. Seasoned Store/Hospitality Manager specializing in management of retail locations. Experienced and professionally skilled at training employees on exceptional customer service etiquette, procedures and sales techniques. With a strength in overseeing all facets of customer-facing and back-end operations.
Overview
2025
2025
years of professional experience
Work History
Retail, Hospitality and Operations Manager
Sanford & Sons/Auckland Fish Markey
10.2020 - Current
- Company Overview: Manager of the oldest fish monger in Auckland
- Manager of frozen seafood retail shop
- Manager of online store
- Operations manager for the Auckland fish Market venue
- Manager and creator of the Fish market Grill
- Food service manager for restaurant supply
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Facilitated smooth collaboration between departments through clear communication channels.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled staff training initiatives aimed at up skilling the workforce to meet dynamic industry demands.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Quality and Service Manager
Fergfoods
01.2012 - 01.2020
- Restaurant/ops manager
- Shift manager
- Grill chef
- Whilst working at Fergburger I put a lot of my previous skill to good use and quickly jumped up the ladder within the group
- Starting off as a backpacker I jumped in as a grill chef and learnt the kitchen quickly and enjoyed the environment
- I worked as a grill chef for 4 months before becoming a shift manager
- After a year of working for Fergburger the position of Fergburger restaurant manager opened up and I was asked to take the position
- That position quickly evolved into an ops and logistics based role also
- I held that job within the group for 4 years and as the group continued to grow and we opened more food outlets with a range of different offerings it became clear that someone needed to master all food items and ensure quality control
- When I arrived, we had Fergburger and had not long opened Fergbaker
- Now we have 2 Gelato/dessert parlours and a bar to add to the range
- My job was to oversee the production of all problematic products and work with the production managers to ensure the same products go out every time
Hostel and Apartment Manager
Holiday Village Byron bay Australia
01.2010 - 01.2012
- Night manager then moved on to days organizing rosters and staff cleaning schedules, banking, and check ins
Labourer
Quality build Reigate Surrey
Private dining Chef de partie
Yes dining in Morgate London
Chef de partie
Bentley hotel south Kensington London
Commis chef
Capital Hotel Knightsbridge London
Education
Westminster Kingsway College
Skills
- Willingness to learn
- Attention to Detail
- Safety awareness
- Strong multi-tasking
- Customer Service
- Problem-Solving
Currentjob
Retail, hospitality and operations manager, Sanford & Sons/Auckland Fish Market, Manager of the oldest fish monger in Auckland, Manager of frozen seafood retail shop, Manager of online store, Operations manager for the Auckland fish Market venue, Manager and creator of the Fish market Grill, Food service manager for restaurant supply, Whilst working for Sanford I have progressed from retail manager to overall manager with a team of 40+ staff. I have built and grown a number of different channels within the Auckland fish market, utilising all available products and getting them into the local market via multiple channels. I also created an internal drive to introduce and increase the use of the vessels bycatch within the seafood industry.
Recentjobhistory
Fergfoods, 01/01/12, 12/31/20, Quality and service manager for the group, Restaurant/ops manager, Shift manager, Grill chef, I quickly jumped up the ladder within the group, starting off as a grill chef and learning the kitchen quickly. I worked as a grill chef for 4 months before becoming a shift manager. After a year, I was asked to take the position of Fergburger restaurant manager, which evolved into an ops and logistics based role. I held that job for 4 years, overseeing the production of all problematic products and ensuring quality control.
Previousjobs
- Holiday Village, Byron Bay, Australia, 01/01/10, 12/31/12, Hostel and Apartment Manager, Initially the night manager, then moved on to days organizing rosters, staff cleaning schedules, banking, and check-ins.
- Yes Dining, Morgate, London, Private dining Chef de partie
- Bentley Hotel, South Kensington, London, Chef de partie
- Capital Hotel, Knightsbridge, London, Commis chef
- Quality Build, Reigate, Surrey, Labourer
References
Claire Burke Claire@fergfoods.com
Personal Information
- Citizenship: NZ citizen
- Date of Birth: 08/31/86
Timeline
Retail, Hospitality and Operations Manager
Sanford & Sons/Auckland Fish Markey
10.2020 - Current
Quality and Service Manager
Fergfoods
01.2012 - 01.2020
Hostel and Apartment Manager
Holiday Village Byron bay Australia
01.2010 - 01.2012
Labourer
Quality build Reigate Surrey
Private dining Chef de partie
Yes dining in Morgate London
Chef de partie
Bentley hotel south Kensington London
Commis chef
Capital Hotel Knightsbridge London
Westminster Kingsway College
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