ALEXANDER DIEDERICKS
Rotorua
Summary
Dedicated and committed professional known for consistently delivering exceptional results. Strong work ethic and unwavering loyalty drive me to go above and beyond. Reliable and dependable asset to any team. Exceptional interpersonal skills, effective time management, and problem-solving abilities enable me to navigate complex situations and find innovative solutions. Thrive under pressure, think on my feet, and use this ability to my advantage. Eager to take on additional responsibilities to contribute towards team objectives. Motivated by a strong desire for personal growth and development, adaptable and eager to learn in any field or industry.
Overview
16
16
years of professional experience
Work History
Service Technician
Southstar
11.2023 - Current
- Similar work to what was done at Engineering Services
- Off-site repairs nation wide
- Product support
- Specialising in hydraulics and wiring repairs
- Installs harvesters to machinery
- Captured client feedback and recommended and advocated for product enhancements based on personal expertise and evaluation of customer needs
- Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Product Support
Engineering Services
05.2014 - 11.2023
- Repair harvesters, grapples and earth moving equipment which includes servicing/repairing machinery products off site within Rotorua and the North Island
- Perform troubleshooting tasks and help solve customer issues via the phone and email
- Install harvesters to diggers and set up electronics and hydraulics to the machine requirements
- Captured client feedback and recommended and advocated for product enhancements based on personal expertise and evaluation of customer needs
- Troubleshot and tested client-reported product defects and liaised with quality assurance for deployment of fixes
- Managed and prioritized multiple projects simultaneously, worked independently and drove results
- Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems
- Health and Safety board member
- Reduced customer complaints by providing timely and effective product support to clients.
- Proactively identified opportunities for process improvement within the L2 Product Support team, resulting in increased efficiency and effectiveness over time.
Labourer
Ace Radiators and Engineering
06.2012 - 05.2014
- Repaired radiators and cooling systems of vehicles which required braising or soldering of the radiators
- Performed general housekeeping and cleaning tasks
- Organised materials, tools and equipment to supply to other members of my team
- Effectively completed jobs and tasks on site by utilizing construction tools that were supplied
- Worked well alongside my team to accomplish work goals and customer satisfaction
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
Labourer
WL Gracie
01.2011 - 06.2012
- Repaired and cleaned machinery as required alongside my team members and cleaned the yard when required
- Carried out day-day-day duties accurately and efficiently
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
Stockroom Worker
The Warehouse Group
07.2010 - 01.2011
- Received incoming merchandise and stored in correct stock locations
- Maintained orderly stockroom for ease of retrieval
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Helped customers as required
Apprentice
Arawa Auto Electrical
05.2009 - 07.2010
- Positioned and held materials for senior professionals to complete work
- Provided knowledgeable, friendly service to increase customer retention
- Learned wide range of simple and complex techniques
- Followed safety protocols to avoid accidents
- Prepared worksite by setting up required tools and supplies
Education
No Degree -
undefined
HTS Ton Naude
Skills
- Tracking and Documentation
- Collaborative Team Player
- Defect Analysis and Resolution
- Organizational Skills
- Resolving Problems and Incidents
- Delivering Technical Support
- Hydraulics and Hosing
- Client Relationships
- Electronics repairs and diagnosing
- Fitting and welding
- Device Installation
- Installation and repair
LANGUAGES
English
Afrikaans
Hobbies and Interests
Mountain biking, Fishing and hunting, Time with my family, Repairing and fixing cars
Timeline
Service Technician
Southstar
11.2023 - Current
Product Support
Engineering Services
05.2014 - 11.2023
Labourer
Ace Radiators and Engineering
06.2012 - 05.2014
Labourer
WL Gracie
01.2011 - 06.2012
Stockroom Worker
The Warehouse Group
07.2010 - 01.2011
Apprentice
Arawa Auto Electrical
05.2009 - 07.2010
undefined
HTS Ton Naude
No Degree -
Similar Profiles
Dillon KennedyDillon Kennedy
Nurse Practitioner at SouthStar Urgent CareNurse Practitioner at SouthStar Urgent Care
Melissa DeshotelsMelissa Deshotels
Medical Assistant at Southstar Urgent CareMedical Assistant at Southstar Urgent Care
Maria Margarita SantiagoMaria Margarita Santiago
Community Pharmacist at Southstar Drug Inc.Community Pharmacist at Southstar Drug Inc.