Alexander Ifrim
Wellington
Summary
As part of the Salvation Army Supporter Services Team, my main responsibility is to process our customers' donations. This provides me with the opportunity to connect with people from different backgrounds and different age groups. I have proved to be a very good communicator both through email and phone conversations. To improve my team’s performance, I have implemented new ideas to enhance our database and efficiency.
Due to my leadership skills and helpful nature, I have been elected as a class representative both in university and high school.
Overview
3
3
years of professional experience
Work History
Supporter Services Advisor
Salvation Army THQ
12.2021 - Current
- Process donations from supporters and donors around the country.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contact customers via phone and email if additional information is required.
Education
Bachelor of Arts - Media Studies (Major), Film And German (Minors)
Victoria University of Wellington
Wellington, NZ05-2024
Skills
- Relationship building
- Problem-solving
- Client engagement
- Customer service
- Excellent communication
- Call center experience
Languages
German
Limited Working
Interests
- Exploring famous landmarks, food, and cultural attractions in a new destination
- Video Gaming
- Committed to improving personal fitness
- Attending and watching sporting events (Rugby, Formula One)
- Building relationships with others
Timeline
Supporter Services Advisor
Salvation Army THQ
12.2021 - Current
Bachelor of Arts - Media Studies (Major), Film And German (Minors)
Victoria University of Wellington
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