Alexander Moemoe
Henderson,AUK
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Ministry Of Social Development
01.2019 - Current
- Offering financial support to clients
- Collecting, entering, and responding to client information
- Providing support not only within the MSD but also with external service providers
- Making outbound calls to assist clients at their convenience
- Ensuring compliance with privacy regulations for client data
- Finding effective solutions and making informed decisions to support clients in their daily lives
- Demonstrating transparency and empathy towards clients
- Expertise in wage subsidy support
- Ability to communicate in multiple languages
- Trained in handling isolation queue
- Acting as a mentor and trainer for new staff members
- Contributing to the development of staff capabilities
Acting Capability Developer
Ministry Of Social Development
01.2022 - 01.2023
- Acting as a mentor and trainer for new staff members
- Conducting and leading inductions for trainees
- Organizing and facilitating team meetings
- Proficient in granting benefits to employees
- Assisting staff members in their learning journey
- Taking initiative to make positive changes in daily work
- Providing one-on-one coaching to staff members to support their development
- Demonstrating leadership skills
- Conducting HIYA sessions and staying updated through team meetings
Junior Client Site Manager
Converga Group Ltd
01.2017 - 01.2019
- Overseeing a portfolio of client accounts, focusing on retaining existing business and driving growth in Converga's revenue streams
- Managing the day-to-day relationship between Converga and clients, ensuring high levels of customer satisfaction
- Identifying, scoping, and implementing new initiatives from current and future Converga offerings that bring value and benefit to clients, while also contributing to revenue, margin, relationship, and overall service improvement
- Collaborating effectively with a cross-functional team that includes service delivery and sales
- Providing in-depth analysis and actively participating in tender responses and contractual negotiations as needed
- Ensuring compliance with Converga and Client Health & Safety Standards at your site
Operations Co-Ordinator
Converga Group Ltd
01.2014 - 01.2017
- Providing exceptional customer service
- Prioritizing client needs and satisfaction
- Effectively supervising and leading a team
- Handling administrative tasks
- Processing and delivering mail, while seeking cost-saving opportunities
- Ensuring accuracy and integrity of company database
- Managing orders for consumables, handling money, and conducting stationery stocktaking
Education
Skills For Industry (Job Preparation Programme
CallCentre People Limited
Auckland, NZ11.2019
Bachelor of Arts - Graphic Design
AUT Universaty
Auckland, NZ01.2013
High School Diploma -
Kelston Boys High School
Kelston, NZ11.2008
Skills
- Exceptional communication and interpersonal skills
- Capable of working effectively under pressure and meeting deadlines
- Experience in operational, supervisory, and managerial responsibilities
- Commitment to providing efficient and client-focused service at all times
- Maintaining strong service relationships and staying updated on client work knowledge
- Demonstrated track record in customer service and client relationship management
- Proficiency in using Illustrator, Photoshop, Adobe InDesign, Adobe Lightroom, as well as Microsoft Office, internet, and email applications
- Ability to adapt to changes in policies
Referees
Marcus Tali
Service Manager
Mob: 021 027 30341
Email: marcus.tali@aucklandcouncil.govt.nz
Latoya Browne (Recent)
Service Centre Manager Contact Centre
Contact:09 3698782
Mobile: 0299189003
Email: Latoya.Browne052@msd.govt.nz
Isabella Lui
Service Centre Manager Contact Centre
Contact: 09-9177740
Mobile: 029 2014 764
Email: isabella.lui001@msd.govt.nz
Sifang Liu - Current
Service Centre Manager Contact Centre
Contact:09-9851706
Mobile: 0299484119
Email: Sifang.liu003@msd.govt.nz
Languages
Samoan
Native or Bilingual
Timeline
Acting Capability Developer
Ministry Of Social Development
01.2022 - 01.2023
Customer Service Representative
Ministry Of Social Development
01.2019 - Current
Junior Client Site Manager
Converga Group Ltd
01.2017 - 01.2019
Operations Co-Ordinator
Converga Group Ltd
01.2014 - 01.2017
Skills For Industry (Job Preparation Programme
CallCentre People Limited
Bachelor of Arts - Graphic Design
AUT Universaty
High School Diploma -
Kelston Boys High School
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