Alexandra Sheehan

Temp Contract (ongoing)

A rewarding position with a lot of product knowledge needed. WFH Inbound call centre role, looking after existing customers and solving issues with their Bosch appliances.

• Using learned product knowledge and skills to troubleshoot and diagnose issues with home appliances

• Dealing with warranty and CGA cases

• Booking technicians and service agents to customers' homes

• Small appliance workshop jobs, booking courier tickets and explaining processing times

• Giving a high level of customer service as expected for the brand

• Monitoring incoming emails and keeping KPIs in line

• Keeping on top of calls and keeping overall wait times low

A short term, hands on role at a progressive medical centre. I was tasked to clear the backlog of thousands of paper patient files and process/condense them into an online portal.

• Processing, filing and destruction of sensitive medical material

• Using a confidential medical portal to assign patient files to each individual patient • Emailing and contacting other medical centres to send along files to new practices

• Scan and log each patient individually into an online patent portal.

• A large amount of scanning and reading of files to find NHI numbers and patient information

• Had to undertake a confidentiality and privacy training paper

• Had to learn and use a complex medical system

Fixed term contract

Opal Packaging was introducing a new payroll and personnel app over two of their manufacturing plants and needed someone to individually train each employee on how to use it.

• Internal training of new systems and applications

• Helped develop the training framework

• Delivered the training over an 8 week period

• Install and log each employee individually into a face scan clock in and out machine.

Seasonal Contract

Small role in an events and functions company, I was in charge of basic admin and customer service duties.

• Various admin and scheduling duties

• Customer relations and invoice sending/receiving

• Light logistics and organizing small functions within business

• Stock take and various day to day errands for other staff

• Constant Liaising with multiple vendors and service providers for the set up and pack down of events Involved in ticket sales and management of VIP packages

Responsible for the management and coordination of a large fleet of Hiab Semis, flat deck semis, 6 wheelers, 4-wheeler flat decks and their drivers. I am responsible for creating cohesive loads and jobs and making sure trucks and driving hours are used as efficiently as possible in order to achieve maximum output.

• Managing my team of truck drivers and their various schedules.

• Dealing with difficult and challenging work sites means critical thinking is a must when it comes to getting deliveries out and on time.

• Dealing with high profile clients and building sites, getting deliveries there on time and all accounted for.

• Taking the delivery orders I get throughout the day, and compiling them all into loads based on weight, length, height and site access, then spreading them across my trucks.

An extremely rewarding role, unfortunately this was a fixed term contract and they were unable to offer me on-going employment.

• Liaising with clients, letting them know their available freight and booking deliveries accordingly.

• Speaking with customs brokers and working alongside ports to ensure correct storage and dispatch of containers.

• Responding to a high volume of client queries via email daily.

• Processing cartage files to ensure that all freight is updated in the system and no unnecessary fees or charges are being incurred.

• Communicating with night shift dispatcher and customers regarding deliveries.

• General customer service responsibilities and duties.

• Trained on Mondiale database system and Port Connect database systems.

Within 3 months of commencing employment I was recognized in the top 5 sales people for the company (PK Furniture had 300+ sales people).

• Achieved success in sales goals consistently by exceeding sales targets week by week 10 - 15%.

• Trained on and maintained customer information on PK Furniture customer database.

• Upsell and provide suggestions on fabric care, soil guard and extended warranties.

• Recorded sales orders and assisted in carrying out marketing campaigns.

• Trained in customer care and relationship building and maintenance.

• Provided customers with information on warranties and after sales service options.

• Responded to customer queries during and after sales.

• Needs Assessment / Consultative sales.

• Able to “go the extra mile” to drive sales and ensure repeat business, placing emphasis on customer satisfaction.

(Unsure of exact end date)

Learned about freight movement and logistics handling.

• Responsible for maintaining accurate documentation for international exports and deliveries.

• Managed distribution of product to meet deadlines for export orders.

• Liaised with fleet manager and line managers to ensure daily objectives met.

• Built and maintained relationships with internal clients.

• Loaded trucks by hand and forklift, documenting each load and coordinating exports with international flight times.

• Worked within a close knit team to meet strict export deadlines.