Alexandra Gordon
Cambridge,WKO
Summary
Proven team leader with a track record of enhancing patient services at Cambridge Smile Centre. Skilled in dental terminology and patient documentation, I excel in creating positive patient experiences through exceptional customer service and team collaboration. Demonstrated ability to adapt and thrive in fast-paced environments, significantly improving office efficiency and patient satisfaction. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Hardworking and passionate job seeker with strong organisational skills eager to secure entry-level teaching positions. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Dental Receptionist
Cambridge Smile Centre
03.2022 - Current
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Completed patient referrals to other medical specialists.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Managed office bookkeeping with insurance billing and patient payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Created excel spreadsheets for employers payments and banking.
- Organised monthly bills
Administrative Intern
Waikato Inovation Park
11.2020 - 12.2021
- Handled sensitive information with discretion, ensuring confidentiality was maintained at all times when dealing with personnel records or proprietary company data.
- Created and updated records and files to maintain document compliance.
- Entered data into system and accurately updated customer accounts.
- Delivered exceptional customer service to both internal and external clients through prompt response times and clear communication of information.
- Demonstrated flexibility and adaptability when faced with changing demands, prioritising tasks effectively to accommodate new challenges or responsibilities.
Front of House Server
Good Neighbour
04.2014 - 11.2019
- Contributed to team efficiency by promptly clearing tables and resetting them for incoming guests.
- Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
- Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
- Supported overall restaurant operations by assisting with opening or closing duties as needed.
- Displayed excellent interpersonal skills when interacting with diverse clientele on a daily basis.
- Handled cash transactions accurately while maintaining a secure till, minimizing discrepancies in financial records.
Education
Bachelor of Teaching (Early Childhood) - Teaching
Unitec
Auckland, NZ09.2022
Diploma of Makeup -
The Makeup School
Auckland, NZ07.2019
Waikato Diocesan School For Girls
Hamilton, NZ11.2013
Skills
- Phone and Email Etiquette
- Dental Terminology
- Excellent multitasking capability
- Appointment Scheduling
- Punctual and Reliable
- Maintaining cleanliness
- Payment Processing
- Front Office Management
- Patient Services
- Friendly
- Patient documentation
- Team Collaboration
- Customer Service
- Problem-Solving
- Flexible Schedule
- Patient Referral
- Time Management
- Relationship Building
- Prescription Refills
- Administrative tasks
- File Organization
- Document Scanning
- Professional Appearance
- Punctuality
- Decision-Making
- Adaptable and Flexible
- Warm and Friendly
- Team Player
- Team Leadership
Timeline
Dental Receptionist
Cambridge Smile Centre
03.2022 - Current
Administrative Intern
Waikato Inovation Park
11.2020 - 12.2021
Front of House Server
Good Neighbour
04.2014 - 11.2019
Bachelor of Teaching (Early Childhood) - Teaching
Unitec
Diploma of Makeup -
The Makeup School
Waikato Diocesan School For Girls
Similar Profiles
Shivam JhanjiShivam Jhanji
Dental Hygienist at Smile Care Dental Centre and Vimy Dental Care centreDental Hygienist at Smile Care Dental Centre and Vimy Dental Care centre
Chris MillerChris Miller
President at CAMBRIDGE CHILD DEVELOPMENT CENTREPresident at CAMBRIDGE CHILD DEVELOPMENT CENTRE
Priya HPriya H
Practitioner at ILA Junior Cambridge Early Years CentrePractitioner at ILA Junior Cambridge Early Years Centre