Alexandra Kay
Awakeri,Whakatane
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
6
6
years of professional experience
Work History
Floor Supervisor
Briscoes Whakatane
06.2024 - Current
- Providing customers with alternative solutions and replacement products.
- Processing refunds and purchase orders.
- Used POS system to process sales, returns, online orders, and gift card activations.
Back-up Administrator
Briscoes Whakatane
06.2024 - Current
- Daily banking & EEPOS balancing.
- Conducting 5 daily reports and investigating further to ensure compliance with industry standards and audits.
- Adjusting stock in SAP and removing faulty items.
- Requesting credits for faulty products.
- Creating and issuing stock transfer orders for customers.
- Receipting deliveries and overseeing invoices.
- Confirming payment, receipting and overseeing purchase orders.
- Managing approximately 20 incoming emails and calls per day from customers, retailers and other businesses.
- Conducting 5 daily reports and investigating further to ensure compliance with industry standards and audits.
Web Manager
Briscoes Whakatane
01.2024 - Current
- Managing customer service and store communication emails and calls.
- Assisting customer service with customer’s online order-related issues.
- Assisting other stores to fulfill customer orders via store transfers.
- Processing and keeping click-and-collect orders up to date.
- Managing online orders, replacements and refunds.
- Picking stock and packing orders.
- Following up on missing orders via courier.
Retail Sales Assistant
Briscoes Whakatane
11.2023 - Current
- Operating the cash register and processing transactions.
- Interacting and assisting customers in finding products.
- Maintained a clean, organized store environment for an inviting shopping experience for customers.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Processing approximately 50 transactions per day.
- Cleaning and restocking shelves with products.
- Assisting in store opening and closing.
- Packing online orders in WEB when required.
Retail Sales Assistant
Briscoes Whakatane
01.2022 - 10.2023
- Operating the cash register and processing transactions.
- Interacting and assisting customers in finding products.
- Maintained a clean, organized store environment for an inviting shopping experience for customers.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Processing approximately 50 transactions per day.
- Cleaning and restocking shelves with products.
- Assisting in store opening and closing.
- Packing online orders in WEB when required.
Recreational Competitive Coach
EBOP Gymnastics Club
10.2022 - 03.2023
- Led group warm-ups & full-body stretches.
- Instructed and taught advanced gymnastics skills to children aged 7-12, in a fun and safe environment.
- Collaborated with the gymnast to create an inter-school routine from a list of skills.
- Taught the children complex routines for the inter-school competition each year.
- Judging the inter-school competition each year.
- Developing a comprehensive timetable including; practice skills, routines and apparatuses to practice.
- Organizing, managing and overseeing toddler classes independently.
Recreational Artistic Girls Coach
EBOP Gymnastics Club
08.2018 - 03.2023
- Led group warm-ups & stretches.
- Instructed and taught basic gymnastics skills to children aged 5-10, in a fun and safe environment.
- Managed a wide array of situations regarding the children's safety during COVID-19, including injuries, behavioural issues and children with special needs.
- Developed lesson plans for the School Holiday Program which involves fun group activities and gymnastics skills for children aged 5-12 during the school holidays.
- Taught the children basic routines for the inter-school competition each year.
- Judging the inter-school competition each year.
Casual / Cleaner
Eastbay Law
09.2018 - 01.2023
- Scanned hard copy documents into the company's digital filing system for online access and future reference.
- Preparing, scanning and digitally archiving complete files, approximately 50 files each day.
- Organizing the company's digital filing system & placing documents into the appropriate folder for easy use.
- Maintained a presentable office space by cleaning and restocking the office with supplies.
- Occasionally filled in the receptionist job when the employee was out.
Front of House
Awakeri Takeaway Shop
01.2022 - 12.2022
- Operated the cash register and processed transactions.
- Interacted with and processed approximately 200 customer orders per day.
- Cleaning the front-of-house area and setting up outside tables and chairs.
- Restocked cabinets with food and dishes.
- Monitored inventory levels for front-of-house supplies and communicated reordering needs to management proactively.
- Trained new employees on front-of-house policies, procedures, and best practices to ensure consistent service quality.
- Coordinated with kitchen employees and front-of-house personnel to consistently drive smooth operations.
Education
Bachelor of Physiotherapy - Healthcare
Auckland University of Technology
Auckland, NZHigh School Diploma -
Trident High School
Whakatane, BOP12.2022
Skills
- Effective Communication Skills
- Honest and Reliable
- Strong ethics and morals
- Ability to undertake tasks that require responsibility
- Understanding need to be flexible to support last-minute changes
- Cash Register Operation
- POS Terminal Operation
- Stock management
- Store Opening and Closing
- Customer Service
- Returns processing
- Retail knowledge
- Order Fulfillment
- Order tracking
Accomplishments
- Trident Underwater Hockey Junior Girls Team, Silver Medalists at North Island Club Championships. Hamilton City Junior Artistic Competition STEP 4 Overs Division, Vault Event - 4th Place. Midland Junior Artistic Championships STEP 4 Overs Division, Vault Event - 2nd Place.
- Mt. Tauhara Gymnastics Competition STEP 3 Overs Division, Beam Event - 3rd Place
- Whakatane District Council Young Achievers for Surf Life Saving - 1st Place
Content
I am a motivated, enthusiastic, and quick-to-learn young adult with a passion for hard work, diversity, adventure, and helping others. I am seeking full-time employment. I am super attention detail oriented and organised so I think I'll be a good fit for this role.
References
- Matt Lawson, Regional Manager of Briscoes Whakatane, 3 Phoenix Drive, Coastlands, Whakatane, 3120, +64277258652, briwhamgr@briscoes.co.nz
- Kelly Adlington, Head Recreational Coach, EBOP Gymnastics Club, 11 Lovelock Street, Whakatane, 3120, +6421371866, ebopgc@xtra.co.nz
- Sah Li, Owner of Awakeri Takeaways, 1057 State Highway 30, Awakeri, Whakatane, 3192, +642108443884, liasah88@gmail.com
- Jonathan Kay, Senior Lawyer, Eastbay Law, 8 Richardson Street, Whakatane, 3120, +64274163682, jkay@eastbaylaw.co.nz
Volunteer Experience
- Provided support during various Gymnastics Competitions and Trainings.
- Provided support during various Surf Life Saving Fundraisers and Carnivals.
Timeline
Floor Supervisor
Briscoes Whakatane
06.2024 - Current
Back-up Administrator
Briscoes Whakatane
06.2024 - Current
Web Manager
Briscoes Whakatane
01.2024 - Current
Retail Sales Assistant
Briscoes Whakatane
11.2023 - Current
Recreational Competitive Coach
EBOP Gymnastics Club
10.2022 - 03.2023
Retail Sales Assistant
Briscoes Whakatane
01.2022 - 10.2023
Front of House
Awakeri Takeaway Shop
01.2022 - 12.2022
Casual / Cleaner
Eastbay Law
09.2018 - 01.2023
Recreational Artistic Girls Coach
EBOP Gymnastics Club
08.2018 - 03.2023
Bachelor of Physiotherapy - Healthcare
Auckland University of Technology
High School Diploma -
Trident High School
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