With experience all throughout the customer service industry, in restaurants, cafes, bars, and retail, I am experienced in all things customer service. I thrive in a customer driven environment.
I am highly professional with a keen eye for administrative and customer service excellence. With a proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. I thrive in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
In my current role I work both on front desk, greeting and checking in hundreds of guests per day, and in the Willowbank Cafe as a Barista & Cafe team member.
- Experienced in IBIS and Microsoft system management
- Leadership experience coordinating a team and break schedules
- Manage front desk operations, ensuring smooth visitor check-in and appointment scheduling
- Coordinating breaks and ensuring the smooth operation of the cafe & front desk simultaneously
Working for Lagardere Travel, I worked throughout their hybrid hospitality and retail areas within Christchurch Airport. With all their restaurants and cafes being a mix of retail areas, bars, and cafes, I worked as a mix of a bartender, barista, and cashier serving hundreds of customers per day.
- Leadership experience - regularly managed shifts with up to 6 staff members
As a TRN event staff member, I have worked all across Christchurch in many different hospitality settings bartending, waitressing, working white tie events or serving coffee.
As the sole waitress and bartender in the restaurant at any one time, I managed the restaurant, while taking and delivering orders, making and serving drinks including fresh coffee, and cash handling and till management.