Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ALEXANDRA SHEPHERD

Auckland

Summary

I am a motivated professional with a proven track record in retail management and a genuine passion for delivering exceptional customer service. I possess strong leadership, communication, and problem-solving skills and excel in driving sales performance, managing teams, and fostering positive customer experiences. I am eager to transition into a new role where I can leverage my existing skills while embracing opportunities for growth and learning. Adaptable, detail-oriented, and dedicated to achieving excellence in every task I undertake—a proactive team player with a strong work ethic and a commitment to continuous improvement.

Overview

5
5
years of professional experience
1
1
Certification

Work History

ASSISTANT MANAGER

Seed Heritage
10.2023 - Current
  • Managed store operations including rostering, inventory management, Health and safety regulations, merchandising administrative duties, and store maintenance.
  • Staff training and development to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

SENIOR ASSISTANT MANAGER

Merchant
08.2022 - 10.2023
  • Independently managed store operations including rostering, merchandising, inventory management, administrative duties, and store maintenance.
  • Interviewed, trained, supervised, evaluated job performance of employees.
  • Staff training and development to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

ASSISTANT MANAGER AND STORE MANAGER

Witchery
09.2020 - 08.2022
  • Independently handled all aspects of the store including rostering, merchandising, inventory management, health and safety regulations,
    administrative responsibilities.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Interviewed, trained, supervised, evaluated job performance of employees.

RETAIL ASSISTANT

Smith & Caugheys
08.2019 - 09.2020
  • Managed department operations, including supervision of staff, administrative duties, and maintenance tasks,
  • Acquired knowledge and skills in loss prevention techniques.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

RECEPTIONIST

Sofitel Viaduct Harbour Hotel
01.2019 - 08.2019
  • Reservations, guest operations, administrative tasks, ensuring exceptional customer experiences, and maintaining the front-of-house area.
  • Handled event scheduling, collaborating with meeting organizers on logistics and catering.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Investigated and analyzed client complaints to identify and resolve issues.

Education

Bachelor of Arts - Business Psychology -

MASSEY UNIVERSITY
01-2022

NEWZEALAND SCHOOL OF TOURISM
01-2018

NORTHCOTE COLLEGE
01-2017

Skills

  • Staff Development
  • Retail Operations
  • Microsoft knowledge
  • Computer/Tech
  • Communications
  • Interpersonal
  • Problem solving
  • Customer Relations
  • Independent
  • Multitasking
  • Personal presentation

Certification

  • Certificate in Accounting
  • Certificate Facilities Management
  • Certificate in Workplace Management
  • Certificate in Communications
  • Certificate in NCEA English
  • Certificate in New Zealand Tourism

Timeline

ASSISTANT MANAGER

Seed Heritage
10.2023 - Current

SENIOR ASSISTANT MANAGER

Merchant
08.2022 - 10.2023

ASSISTANT MANAGER AND STORE MANAGER

Witchery
09.2020 - 08.2022

RETAIL ASSISTANT

Smith & Caugheys
08.2019 - 09.2020

RECEPTIONIST

Sofitel Viaduct Harbour Hotel
01.2019 - 08.2019

Bachelor of Arts - Business Psychology -

MASSEY UNIVERSITY

NEWZEALAND SCHOOL OF TOURISM

NORTHCOTE COLLEGE

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