Alexandra Smith
Auckland,Mount Eden
Overview
1
1
year of professional experience
Work History
Waitress Trainee
Etrusco Restaurant
Dunedin New Zealand
02.2024 - Current
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed customer service skills by providing attentive and friendly service during busy shifts.
- Collaborate effectively with team members to create a positive work atmosphere.
- I learned important skills/strategies around how to mitigate conflict and problem solve issues that may arise in the nature of a role
- importance of having diversity, equity and inclusion when working with others in order to achieve the best outcomes
NZQA Exam Supervisor
Western Springs College
Auckland
11.2023 - 12.2023
- Reduced incidents of academic dishonesty by implementing strict security measures, including bag checks and ID verification.
- Enhanced exam integrity by diligently monitoring student activity during test sessions.
- Assisted students with special needs, providing necessary accommodations to ensure equal opportunity for success in exams.
- Conducted pre-exam briefings for students, outlining expectations and requirements for successful completion of tests.
- Handled unforeseen situations during exams calmly and employed kindness and empathy when it was necessary in circumstances of students being logged out in digital exams, assisting highly anxious students, etc.
- Collaborated with fellow Exam Supervisors to maintain a consistent testing experience across all classrooms.
Education
Bachelor of Commerce And Arts - Human Resources Management, English
University of Otago
Dunedin, NZ07.2025
NZQA- Merit Endorsed: Level One, Two And Three -
St Cuthberts College
Auckland, New Zealand 11.2021
Skills
- Strong Work Ethic
- Microsoft Excel
- Staff Training
- Cash Handling
- Hospitality service expertise
- Performance Improvement
- Relationship Management
- Team Player
- Reliable and Responsible
- Problem-solving abilities
Accomplishments
Most Valuable Player for University Club Netball- 2023
By Love Serve Award, St Cuthbert's College- 2019 Award for a student who demonstrates empathy and shows respect and kindness towards others.
Most Valuable Player for Club Netball- 2018
Character References:
Sarah Mitchell - 0212123449 (Character reference in capacity of family friend)
Marnie McGuire - 0275041681 (Exam Centre Manager at Western Springs College, Auckland)
Rion Ricardo- 021585862 (Referee and Manager of Etrusco Restaurant- Newmarket)
Personal Interests
- Enjoy the skiing in Queenstown or Wanaka
- I love to stay active, either through running or going to the gym
- Being in the outdoors, going on long scenic hikes/walks
- I thoroughly appreciate spending time catching up with family and friends
Timeline
Waitress Trainee
Etrusco Restaurant
02.2024 - Current
NZQA Exam Supervisor
Western Springs College
11.2023 - 12.2023
Bachelor of Commerce And Arts - Human Resources Management, English
University of Otago
NZQA- Merit Endorsed: Level One, Two And Three -
St Cuthberts College