Alexandra Parker
North Shore
Summary
Dynamic leader with proven expertise in team management, honed at Mercure Hotel and across diverse roles. Excelled in enhancing operational efficiency and customer satisfaction, leveraging strong communication skills and proficiency in Microsoft Office Suite. Achieved notable success in staff training and development, demonstrating a hardworking, reliable, and flexible approach to achieving business goals.
Overview
18
18
years of professional experience
Work History
Executive Housekeeper
Mercure Hotel
01.2024 - 10.2024
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
- Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
- Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
Operations Manager
The Barkery Dog Daycare
10.2018 - 12.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Taking bookings, answering phones, general office administration and data entry.
- Advertising and marketing of the business.
- Invoicing, receipt of payments, general accounting and IRD obligations.
- Daily cleaning and disinfecting, maintaining strict hygiene standards.
Supervisor/Cleaning Manager
The Landing
01.2017 - 06.2018
- Daily Management of a team of 10+ staff for an exclusive Bay of Islands Resort.
- Supervised the team to ensure all aspects of cleaning were completed at a perfect standard.
- Cleaning of rooms and common areas to an exceptionally high standard.
- Ensuring linens and stocks are replenished as required.
- Performed waitressing service for high profile guests.
- Assisted the head chef and Guest Services Manager.
Airbnb Manager
Self Employed
12.2015 - 02.2018
- Reservation management and customer liaison.
- Supervised cleaners with end of stay cleans.
- Monitored website, respond to queries.
- Consistently revieved 5-star revies from guests.
- Basic accounting, data entry.
Administrative Assistant
Scarbro Construction
02.2012 - 11.2016
- Responded to inquiries from callers seeking information.
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Basic accounting/data entry.
- Personal assistant to the 3 owners.
- Data entry for Quantity surveyors.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Cabin Crew
Etihad Airways
10.2006 - 11.2008
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
Education
Bachelor of Arts -
Whitecliffe College of Arts And Design
Auckland12-2004
No Degree -
Epsom Girls Grammar
Auckland12-2003
Skills
- Confident managing teams of 10 staff, rostering, supervising and recruitment
- Administration experience, proficient user of Microsoft Office Suite, Cheops and Opera Able to quickly learn how to operate new software systems
- Basic accounts experience
- Advertising and marketing skills
- Confident communicating with customers by phone, mail and face to face
- Hard working, reliable and flexible
- Confident working independently as well as part of a busy team
- Confident working in fast paced environments and to deadlines
Timeline
Executive Housekeeper
Mercure Hotel
01.2024 - 10.2024
Operations Manager
The Barkery Dog Daycare
10.2018 - 12.2023
Supervisor/Cleaning Manager
The Landing
01.2017 - 06.2018
Airbnb Manager
Self Employed
12.2015 - 02.2018
Administrative Assistant
Scarbro Construction
02.2012 - 11.2016
Cabin Crew
Etihad Airways
10.2006 - 11.2008
Bachelor of Arts -
Whitecliffe College of Arts And Design
No Degree -
Epsom Girls Grammar
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