Alexandre Da Rocha
Auckland,AUK
Summary
Motivated and technically skilled Cloud and IT Systems enthusiast with hands-on knowledge of AWS and Microsoft Azure services. Familiar with deploying and managing cloud infrastructure, including EC2, VPCs, Active Directory, and shared storage solutions like FSx and EFS. Comfortable working with both Windows Server and Linux-based environments, with a practical approach to system configuration, networking, and troubleshooting.
Known for being a fast learner with a problem-solving mindset and a genuine interest in cloud technologies. Focused, adaptable, and committed to delivering secure and reliable IT solutions.
Overview
13
13
years of professional experience
Work History
Floor Manager
Doyle Sails
09.2021 - Current
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
Service Desk Analyst
Hand Book
02.2014 - 05.2015
- Engaged in user support interactions via telephone, chat and email platforms.
- Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
- Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
- Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for end users.
Sales Consultant
Calvin Klein
01.2012 - 05.2013
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Education
Level 7 Diploma - Cloud Engineering
Yoobee Colleges
Auckland, NZ06-2025
Certificate - Cloud Essentials
AWS Academy Graduate
Auckland, NZ03-2025
Certificate - Cloud Operations
AWS Academy Graduate
Auckland, NZ12-2024
Graduate Certificate - Cloud Architecting
AWS Academy Graduate
Auckland, NZ08-2024
Certificate - Cloud Foundations
AWS Academy Graduate
Auckland, NZ08-2024
Certificate - Cybersecurity Identity And Azure AD
Microsoft Certificate
03-2024
Certificate - Cybersecurity Networking And Cloud Computing
Microsoft Cybersecurity
Auckland, NZ02-2024
Certificate - Computers, Operating Systems And Security
Microsoft Cybersecurity
Auckland, NZ01-2024
Skills
- Cloud Platforms AWS: (EC2, S3, RDS, VPC, IAM, CloudWatch, Lambda) Microsoft Azure (Virtual Machines, Blob storage, VNet)
- Infrastructure as Code: (Basic Knowledge of AWS CloudFormation and Azure Resource Manager(ARM)
- Containers: (Worked with Docker building and managing containers Basic understanding of Kubernetes
- Networking & Security: (Configured VPCs, subnets, route tables, NAT gateways, security groups, and network ACLs in AWS and Azure Experience with IAM policies, role-based access control(RBAC), and key management system(KMS))
- Monitoring & Logging: (Used AWS CloudWatch and Azure Monitor for setting up metrics, logs, alarms, and basic troubleshooting)
- Operating Systems: Amazon Linux and Windows Server environments Basic AWS CLI, Azure CLI, and PorwerShell
- Configuration and monitoring of firewalls
- Cybersecurity Analysis
- Hardware troubleshooting
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Full Professional
Timeline
Floor Manager
Doyle Sails
09.2021 - Current
Service Desk Analyst
Hand Book
02.2014 - 05.2015
Sales Consultant
Calvin Klein
01.2012 - 05.2013
Level 7 Diploma - Cloud Engineering
Yoobee Colleges
Certificate - Cloud Essentials
AWS Academy Graduate
Certificate - Cloud Operations
AWS Academy Graduate
Graduate Certificate - Cloud Architecting
AWS Academy Graduate
Certificate - Cloud Foundations
AWS Academy Graduate
Certificate - Cybersecurity Identity And Azure AD
Microsoft Certificate
Certificate - Cybersecurity Networking And Cloud Computing
Microsoft Cybersecurity
Certificate - Computers, Operating Systems And Security
Microsoft Cybersecurity
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