Alexandria Warren
Christchurch,New Zealand
Summary
I have had the privilege to work as a corporate administrator, client relations specialist, customer service specialist, client concierge and member service representative in various settings, all exclusively designed for creating solutions for customers. I’ve been creating customer service training manuals and modules for 3+ years for team development and I have a fond appreciation for the tangible results of client connectedness and more efficient service. With over 6+ years of customer service and admin experience all of my professional roles have been shaped by cultures of empathy and client success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Claims Administrator
ACC: Howden Care Insurance
10.2023 - Current
- Calculating all payroll for NZ Police, Waste Management, NZ Post ACC work claims
- Data entry; administrative support; training module development.
Member Service Representative
United Nations Federal Credit Union
03.2022 - 07.2023
- Front facing all service inquiries for United Nations staff via inbound/outbound calls, live chat and email
- Facilitating administrative upkeep for member service database
- Ensuring all customer service protocol is being upheld daily in all interactions by developing daily templates and evaluations.
Customer Service Specialist
Rose Box NYC
11.2021 - 03.2022
- Front facing all client relations via in-person appointments, inbound/outbound calls, live chat, email and instagram
- Facilitating all administrative upkeep for customer service database, customer reviews and blog website
- Completing all in-store sales for in-person customer inquiries.
Housing Outreach/ Client Relations Specialist
Goddard Riverside Community Center
08.2021 - 11.2021
- Front facing all client relations while facilitating the completion of all documentation needed for client housing packets
- Liaison between housing services and existing/prospective clients facing homelessness
- Data input and management of internal operational systems that hold client details
- Scheduling all client appointments with the state.
Receptionist/Corporate Administrator
Servcorp
11.2020 - 07.2021
- Front facing all client relations via inbound call, in-person appointment, administrative support
- Data input and management of internal operational systems for all business owners using our service
- Facilitated all new client set up programs and daily meeting room usage management.
Receptionist/ Client Concierge Specialist
Barber Surgeons Guild
10.2019 - 03.2020
- Front facing all client interactions, emails and inquiries
- Scheduling all clinical consultations and providing administrative support
- Ensuring all customer service protocol is being upheld daily in all interactions by generating a client review database
- Cross referencing medical database daily to ensure client information is protected.
Client Concierge Representative
Health IQ
02.2019 - 07.2019
- Facilitating high volume of calls from both perspective and current clients (over a total of 20,000 client calls)
- Front facing all client inquiries that were escalated for timely resolution
- Ensuring all customer service protocol is being upheld daily in all interactions by collecting data trends and creating team strategies for improvement.
Department Assistant
Point Loma Nazarene University
06.2018 - 01.2019
- Front facing all community relations with Associate Dean, staff, students and visitors to provide administrative support and coordinate all arranged meetings as an active liaison
- Facilitated all inbound/outbound calls, processed all client inquiries and routine duties
- Ensured all needs were met and anticipated by creating community relations protocol and applying these guidelines daily.
Education
BA Non-Profit/Organizational Management; Theology -
Point Loma Nazarene University
Skills
- Strong empathy
- Customer Service Training Module Development (3 yrs)
- Exceptional communication
- SaaS : Salesforce, Google Workspace, Dropbox, Pipedrive
- Sales experience
- Data entry proficiency
- Calendar Management
- Basic accounting
- Travel Arrangements
- Strong Work Ethic
- Customer Service
- Excellent Multitasking
- Hospitality
- Effective problem solving
- Cash Handling
- Guest experiences
- Guest Services
- Training and mentoring
- Safety Procedures
- Accurate record keeping
- Conflict Resolution
- Guest Relations
- Interpersonal communications
- Quality Assurance
Accomplishments
Founder of Community Organization called Seen+Loved that raises funds to provide meals for those in need and without a home
Talents Skills
- Google Office Suite
- Microsoft Word
- Excel and Powerpoint
- SaaS : Salesforce , Google Workspace, Dropbox , Pipedrive
- Canva
- Social Media
- Excellent communication skills
- Expert at building rapport with clients
- Project Planning
- Customer Service
- Problem Solving
- NZQA First Aid Certification
- NZ Drivers License
Hobbies and Interests
Current volunteer at the following NZ non-profits: Bellyful ; Kairos ; City Mission
Affiliations
United Nations
Certification
NZQA First Aid Certified
Languages
English
Native or Bilingual
Timeline
Claims Administrator
ACC: Howden Care Insurance
10.2023 - Current
Member Service Representative
United Nations Federal Credit Union
03.2022 - 07.2023
Customer Service Specialist
Rose Box NYC
11.2021 - 03.2022
Housing Outreach/ Client Relations Specialist
Goddard Riverside Community Center
08.2021 - 11.2021
Receptionist/Corporate Administrator
Servcorp
11.2020 - 07.2021
Receptionist/ Client Concierge Specialist
Barber Surgeons Guild
10.2019 - 03.2020
Client Concierge Representative
Health IQ
02.2019 - 07.2019
Department Assistant
Point Loma Nazarene University
06.2018 - 01.2019
BA Non-Profit/Organizational Management; Theology -
Point Loma Nazarene University
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